If your background check of a contractor turns up any lawsuit or complaint history, fairness demands that you review all of the information possible about the case, and that you hear the contractor’s side of the story.
Everyone knows that some things can be blown out of proportion, especially when communication is inadequate.
A homeowner who was unclear about expectations of the remodel or who tries to hold a contractor responsible for problems encountered during a remodel that could not have been forseen, might try to blame the contractor unfairly.
Everyone also knows that there are some people who will never be satisfied, and who have unrealistic expectations.
It is only fair to hear the contractor’s side of the story.