Yes, Mercari can reopen a closed account. However, please be aware that you will need to contact Mercari’s Customer Support team to reopen the closed account. The team will assess the account and then decide whether it can be reopened.
Please note that the decision to reopen an account is completely up to the discretion of the Customer Service team. Additionally, there may be certain circumstances where a closed account cannot be reopened.
If you have a closed account and wish to use Mercari again, please contact the Customer Support team through the Help Center Messages and request that they review your account.
How do I cancel my subscription to Mercari?
Canceling your subscription to Mercari is easy and only takes a few steps.
1. Log into your account and go to the ‘My Profile’ page.
2. Scroll down to the ‘Subscriptions’ section and click ‘Manage Subscription.’
3. You will then see the details of your subscription, and at the bottom, there is a ‘Cancel Subscription’ button. Click it.
4. You will then be asked to enter the reason for canceling your subscription.
5. After submitting your reason, your subscription will be successfully canceled, and you will no longer be charged for future payments.
How do I temporarily disable Mercari?
To temporarily disable your Mercari account:
1. Log in to your account.
2. Go to the “Settings” tab.
3. Select the “Account” option.
4. Scroll down to the section labeled “Account Status”.
5. Choose the option to “Deactivate Your Account.”
6. Follow the prompts to confirm your account deactivation.
Once your account is temporarily disabled, you will not be able to list new items, purchase items, or interact with existing sales. Your existing sales, however, will remain visible and buyers can still message you regarding those items.
You will also still be able to resolve any current orders or ongoing disputes, but won’t be able to initiate new orders or dispute claims.
Your account will remain disabled until you decide to reactivate it. To reactivate your account, you will need to log back into your Mercari account and select the “Reactivate Your Account” in the “Account Status” section of your Settings page.
Can I make a new Mercari account?
Yes, you can make a new Mercari account. Mercari is a marketplace where anyone can sell, shop and access items wherever they are located. To create a new account, simply download and install the Mercari app from your device’s app store and follow the instructions provided.
You’ll need to provide some basic information, including a valid email address and your location. After submitting your information, you will be asked to set up a password and create your Mercari profile.
Once this is complete, you’re ready to start selling or shopping on the platform. Mercari also offers a Buyer Protection program that allows you to shop with confidence.
Do I need SSN to sell on Mercari?
No, you do not need a Social Security Number (SSN) to sell on Mercari. All you need to open a seller account is a valid email address. To start selling, you will need to provide a valid form of identification like a driver’s license and a valid credit card or bank account information.
You will not be asked to provide your SSN when creating your Mercari seller account or uploading your items for sale. Additionally, Mercari does not store SSN information for their users for security purposes.
Does Mercari track IP address?
Yes, Mercari does track IP addresses. Mercari is an online marketplace, so any transaction or activity completed through the app or website is monitored by tracking the user’s IP address. This is necessary to ensure a secure buying and selling experience and help Mercari deter any malicious activity, such as fraudulent listings or account misuse.
Users should also be aware that their IP address may be shared with third-party companies for analytics or advertising purposes. Additionally, if users are engaging in activities prohibited by Mercari’s terms and conditions, their IP address may be used to track the user’s browsing activity, search history, and other user data.
Overall, Mercari does track IP addresses to provide users with a secure purchasing and selling experience. All IP addresses are collected and stored securely in Mercari’s database and are used solely to protect users and enforce company policies and law enforcement regulations.
If users would like more information about how their IP address is used and stored, they can refer to Mercari’s privacy policy.
Why did Mercari suspended my account?
There are a few possible reasons why your Mercari account may have been suspended. The primary factors that may cause an account suspension include, but are not limited to, circumstances such as the following:
– Your account may have been linked to, or suspected of being linked to, fraudulent activities such as money laundering or attempted fraud.
– Your account may have been linked to, or suspected of being linked to, violating Mercari’s Prohibited Items/Services listing.
– Trading, attempting to trade, or selling prohibited items or services, such as weapons, drugs, or pornographic items.
– Posting false or deceptive listings, attempting to trade counterfeit items or using impersonations or false identities.
– Engaging in prohibited activities such as scalping and/or cross-border trading, or the use of resold gift cards.
– Violating Mercari’s User Agreement.
– Engaging in any other type of unlawful activity.
If your account has been suspended and you would like to discuss further, it is recommended that you contact the Mercari support team directly through the official website.
Why is Mercari unauthorized user?
Mercari is an unauthorized user because they are not registered with the appropriate financial institution or payment processor. This means that they are not authorized to accept payments from customers or send out payments to vendors.
As a result, customers can not be certain that their payments will be processed and their funds will be secure. Additionally, Mercari does not provide the same consumer protections that are associated with payment processors that are authorized by banks and other financial institutions.
Without these protections, customers could be at risk of fraud and other malicious activities when making payments or exchanging funds with Mercari. Furthermore, customers may not be able to get a refund if Mercari is unable to fulfill the purchase.
Can you change your username on Mercari?
Yes, you can change your username on Mercari. To do this, log into your Mercari account and select ‘Settings’ at the bottom of the page. From there, select ‘Edit’ next to the ‘Username’ option. Enter your desired username and select ‘Save’.
Note that you cannot change your username if it is already in use by another Mercari user. Also, your username cannot contain special characters, emojis, or profanities. Once you have saved your new username, it will be displayed in your profile and all activity related to your account on the Mercari platform.
Does Mercari have tracking?
Yes, Mercari offers tracking for its orders. Mercari provides tracking information on shipped orders once they have shipped. You can find it directly in the Mercari app under the “Orders” section. Tracking information will be available once you select “View Shipment”.
This will display a tracking number and the shipment carrier for the item. You can paste that tracking number into the carrier’s website to get further details on the shipment. All orders generally begin processing within 24 to 48 hours after being placed, depending on the time of day or day of the week.
Mercari also offers tracking for international orders. However, the tracking information for international orders may take longer to appear due to customs clearance requirements.
Do you use your real address on Mercari?
No, it is not recommended to use your real address on Mercari. According to the Mercari User Agreement, “You must not divulge or otherwise distribute your User ID, password or any other information that may provide access to your Account to any third parties or use it for any unauthorized purposes.
” This means it is important to keep your real address confidential. Additionally, using your real address on Mercari can put yourself and your personal information at risk of being compromised. It is much safer to use a PO Box or other mail forwarding service instead.
Is Mercari anonymous?
No, Mercari is not anonymous. When you create a free account and make a purchase, you’ll need to provide your name, email, and a phone number. They also require a physical address in order to complete transactions.
All of this information is stored in their systems. Additionally, Mercari reserves the right to verify your identity by asking for additional documentation, such as a copy of your driver’s license or passport.
This is to ensure buyers and sellers are having an accurate and safe experience on the platform. To protect users, Mercari has also created a feedback system where you can give your rating as either a buyer or seller, as well as leave comments.
This is all done under your account name and adds an extra layer of security for individuals interested in buying or selling items.
How do I delete my Mercari account from my phone?
To delete your Mercari account from your phone, you first need to open the Mercari app. Once the app is open, tap on the profile icon located on the bottom right corner. Next, tap on ‘Account Settings,’ found at the bottom of the page.
On the ‘Account Settings’ page, you should see an option that says ‘Cancel Your Account. ‘ Tap on this option and you will be sent an email to verify your identity and to complete your account cancellation.
Once you complete the verification process, your account will be deleted. Please note that once you cancel your Mercari account, all reviews, store products, and messages associated with the account will be permanently deleted and cannot be recovered.
Why is my phone number already registered?
Your phone number may already be registered if you have ever entered it while signing up for an account with a company, service or website. If you’ve ever purchased or downloaded something on the internet, your phone number may have been requested as part of the process and stored in the company’s database.
Similarly, if you have ever linked your phone number with any other account, like your bank account or a social media account, it could be stored via those companies’ databases. Additionally, data brokers often compile datasets of phone numbers, which is how companies like the ones mentioned above may have acquired it.
Additionally, if you have ever entered your phone number into a sweepstakes or giveaway, it may have been collected and stored this way as well.
Why does Mercari need my phone number?
Mercari needs your phone number to verify your identity, check that you are a real person, and to ensure your account is secure. This ensures that users won’t create fake accounts and will make sure that any payments you make or receive go to the right person.
Your phone number is also used to send you notifications about any changes to your account. Mercari also uses it as an extra security measure in case your accounts information is ever compromised, so that they can contact you and help protect your account.
Ultimately, it’s all about keeping your account secure and ensuring you have an enjoyable and safe experience on the platform.
Is Mercari legit and safe?
Yes, Mercari is a legit and safe platform for buying and selling items. It is one of the most popular peer-to-peer marketplaces in the United States, with over 200 million products listed for sale around the world.
All transactions are processed through the company’s secure checkout system, which is equipped with advanced anti-fraud technology. While it is possible for a few buyers or sellers to be victims of fraud, this is rare because of Mercari’s stringent verification processes for both buyers and sellers.
All payments are processed through a third-party payment processor and never shared with the seller or buyer, thus protecting both parties from fraudulent activities. Mercari also has a Dispute Resolution platform that allows customers to resolve any issues or disagreements with sellers or buyers in a timely manner.
Additionally, Mercari offers buyers the option to purchase items with Mercari’s Buyer Protection. This feature guarantees the safety of customers’ purchases, providing them with an additional layer of security when shopping on the platform.
So, you can rest assured that Mercari is a legit and safe online marketplace.
Is Mercari a good company?
Yes, Mercari is a good company. It is a Japanese e-commerce platform headquartered in Tokyo that focuses on the sale of second-hand goods. It is one of the most popular and fastest growing e-commerce platforms in Japan, with over 10 million registered users.
The site also has millions more users throughout Asia and North America, as well as worldwide. On Mercari, users can buy and sell new and used items in categories ranging from apparel and accessories, electronics, and home goods to collectibles and even live animals.
Mercari has been praised for its ease of use, giving users the ability to create quick auctions with just a few clicks. It also offers a variety of payment methods, making it easy to buy or sell items, no matter where you are.
It even offers free shipping to some countries. Plus, it offers a variety of features, including its Mercari Promise, which guarantees refunds and exchanges. All in all, Mercari is a great company offering a safe and reliable platform for individuals to buy and sell goods.
Who owns Mercari?
Mercari is owned by Mercari, Inc. , a Japanese ecommerce company founded by Shintaro Yamada, Ryo Ishizuka, and Yusuke Shibuya in 2013. It is headquartered in Tokyo and offers a buy-sell-trade app that enables consumers to quickly and easily buy and sell goods from the comfort of their homes.
As the largest community-driven marketplace in Japan, its mission is to make goods too valuable to be thrown away. It has over 23 million users on its platform and lists over 10 million items across a range of categories such as: jewelry, toys, furniture, textbooks, clothing and apparel, sports gear, and electronics.
As of 2020, it is estimated that Mercari is valued at over 5 billion USD. The company not only operates in Japan, but also has a platform in the US and the UK.
How do you get paid on Mercari?
Getting paid on Mercari is a simple and straightforward process. You first need to link a payment method to your Mercari account. To do this, go to Settings, select Payment, and then chose from the available payment methods including debit or credit cards, PayPal, and Mercari Points.
All payments on Mercari are made through Stripe and once your payment method is linked you’re all set to start getting paid.
When a buyer purchases an item you’ll receive a push notification on your smartphone informing you of the sale. At this point you’ll need to package and ship your item, and then mark the item as shipped in your Mercari App.
When you’ve marked an item as shipped, Mercari will charge the buyer’s payment method. Once that’s completed, you’ll receive the funds in your Mercari account. If you’ve chosen to be paid via PayPal or debit/credit card, Mercari will move the funds to that account in 2-5 business days.
If you’ve chosen to be paid with Mercari Points, you can immediately redeem them for cash or use them to purchase other items on Mercari.
How do I get in touch with Mercari customer service?
To get in touch with Mercari customer service, you can use the “Help” button located on the bottom right corner of the website. You can also access the “Help” button through the app by selecting the “More” tab and then selecting the “Help” tab.
You can also contact Mercari customer service by calling or texting their support line at 1-888-325-2168. You can also chat with a live representative by selecting the “Live Chat” button on the Help page.
They are available from 10AM to 7PM PST.
If you need more assistance, you can email them at [email protected]. Additionally, you can write to them through their website or social media channels.
Overall, Mercari offers several ways to get in touch with their customer service team. Any of the support channels provided should provide you with the assistance you need.
