Yes, you can cancel a plan in Shopify. To cancel a plan within your Shopify account, go to the ‘Billing’ tab and select ‘Manage plan and payment methods’ under ‘Plan Information’. On the next page, you’ll have the option to ‘Select a plan’ and cancel the existing plan.
Once you’ve selected the option to cancel, you can either ‘Cancel plan now’ or you can select ‘Cancel trial and plan later’. Once selected, your plan will no longer be active and any remaining credit card payments will stop.
Keep in mind that any content uploaded and settings configured will be lost once the plan is cancelled. Additionally, you can contact Shopify Support if you are still not sure how to go about cancelling your Shopify plan.
The team will be able to provide instructions specific to your store.
How do I cancel a monthly subscription on Shopify?
To cancel a monthly subscription on Shopify, you will first need to log into your Shopify account and then click on the “Settings” tab in the top right corner of the page. Once on the settings page, you will need then to select “Billing” from the options at the left side of the page.
On the next page you will need to select the “Subscriptions” tab. Here you will see all of the active subscriptions that are tied to your Shopify account.
Once you have located the subscription that you would like to cancel, you will need to press the “Cancel Subscription” button to the right side of the page. A confirmation page may then appear if there are still any outstanding charges associated with the subscription, in which case you will be given the option to either refund or issue a pro-rated charge for the remainder of the month.
Once all of the relevant steps are completed you should receive a confirmation that your subscription has been canceled and will not be charged anymore. Alternatively, you also have the option to pause a subscription – this changes the status from “active” to “on hold”, meaning that no charges will take place but once you resume the subscription it will continue from where it was left off with no additional changes.
If you have any further questions regarding canceling or pausing a subscription on Shopify you are encouraged to contact their customer service team directly.
Can you cancel a Shopify account at any time?
Yes, you can cancel your Shopify account at any time. To do so, simply log in to your Shopify admin, click on ‘Settings’ from the left-hand menu, and then click on ‘Plan and Permissions’. From here, you can choose to either downgrade your Shopify plan to a lower priced one or cancel your account entirely.
If you choose to cancel, you’ll be given the option to deactivate or delete your account. Should you choose to delete, all data associated with your account, including customer information, orders, and product information, will be permanently removed from Shopify’s servers.
If you decide to deactivate your account, all data associated with it will remain intact, but you’ll no longer be able to access your Shopify admin or use the platform to run your business. Either way, before you make your final decision, you can export your data, so you’ll have access to it later if you need it.
Will I be charged if I close my Shopify store?
No, you will not be charged if you close your Shopify store. Once you have closed your store, it will no longer be available to the public and you will no longer incur any monthly fees associated with selling through Shopify.
If you have remaining orders that need to be fulfilled and/or refunds that need to be processed, then you will still be charged the applicable transaction fees. In addition, you will be billed separately for any third-party apps or services that you had installed on your store.
When your paid plan ends, you will no longer be billed for the monthly subscription fee. However, closing your store saves more than just the monthly fee – it also saves you from the cost of processing orders, hosting your store, and any other incidental costs associated with running a Shopify store.
How do I cancel my Shopify free trial?
To cancel your Shopify free trial, you first need to log in to your Shopify Admin Panel. Once there, click on the “Settings” button located in the lower left-hand corner. That will take you to the “Account” tab, where you will see an option to “Cancel trial”.
Click that link, answer a few questions about why you’re cancelling your trial, and click the “Cancel My Trial” button.
After that, you may be asked to provide a valid payment method if you are wanting to cancel your subscription before your 14-day free trial ends. If that’s the case, you can then enter the necessary payment information, and once the payment has been processed, your trial will be cancelled immediately.
Sometimes, due to logistic issues, you may have to wait a day or two to receive a confirmation email that your trial has been cancelled but you should be able to confirm whether you’ve cancelled your trial by logging back into your Shopify Admin Panel and checking that the “Cancel Trial” link is no longer available.
If you have any questions or concerns during the cancellation process, feel free to contact Shopify Support and they’ll help you out.
How do I remove my credit card from Shopify?
Removing your credit card from Shopify is actually quite simple! To do so, first visit the Billing section of your Shopify dashboard. Under the Payment settings tab, click the “Manage” button next to the credit card you’d like to remove.
On the next page, click the “Remove card” button at the bottom. Once you’ve confirmed that you’d like to remove the card, it will be deleted from your account immediately. You can also update or remove credit cards that are stored in Shopify Payments by following these same steps.
It’s important to note that once your credit card is removed, you will no longer be able to use that card for purchases in the Shopify App Store or with third-party payment gateways.
Can I put my Shopify store on hold?
Yes, you can put your Shopify store on hold. To do so, you will need to downgrade your plan to the Basic Shopify Plan. This plan allows you to keep your store on hold while still being able to access the Shopify admin, as well as any existing orders.
Once you’ve downgraded your plan, you can pause your store by going to Settings > Account > Manage Account > Pause store. This will switch your store to maintenance mode, meaning your customers will see a “maintenance” page letting them know that your store is temporarily unavailable.
Your customers won’t be able to add to cart or check out until you turn your store back online.
You can also choose to close or delete your store completely by going to Settings > Account > Manage Account > Close store. This will remove your store and products from the Shopify platform and make your store unavailable to customers.
It’s important to note that if you do decide to close or delete your store, you won’t be able to get your data back after 30 days – so make sure to back up any important information you may need.
Why is my Shopify inactive?
There are a variety of reasons why your Shopify store may be inactive. Generally, it will have to do with the setup of the store, payment settings and products availability.
First, make sure that your store is set up properly. This includes ensuring that all of your contact and payment information is up to date and that your store is listed as “open” on the checkout page.
Secondly, verify the payment settings on your store. Ensure that the payment processor you’re using is compatible with Shopify and that the payment settings are configured correctly. Finally, make sure that the products you’re attempting to sell are actually available.
If the items you’re attempting to list are out of stock or no longer available, you may need to either adjust the inventory levels or delete them from your store altogether.
If any of these steps don’t remedy your issue, it could be caused by a technical issue with your store or something else out of your control. If you’re facing technical issues, please contact Shopify Support as soon as possible.
Do I get a refund if I cancel my Shopify subscription?
Yes, you will get a refund if you cancel your Shopify subscription. Depending on the timing of your cancellation, you may receive a pro-rated refund of your subscription fee. For example, if you cancel in the middle of your billing period, you may receive a partial refund based on the percentage of time that you had remaining in the billing period.
Furthermore, if you’re on an annual plan and decide to cancel during your billing period, you may qualify for a full refund. If you are on a monthly plan and qualify for a full refund, it will be prorated based on the amount of time left in your billing period.
The terms of the refund policy for Shopify may vary depending on the individual circumstances, so it’s best to contact their support team for more information on your specific situation.
Can I get a refund on Shopify billing?
Yes, you can. Shopify makes it easy to get a refund on billing. You can either submit a refund request through the Shopify billing portal, open a ticket with Shopify support, or contact Shopify’s billing team directly with reasons for your request.
To submit a refund request through the Shopify billing portal, go to your Store Admin, click Settings > Billing, and then choose Request refund. You will then need to provide a reason for the refund, after which you will be asked to review the refund request and submit it.
To open a ticket with Shopify support and request a refund, click the Get help option from within the Shopify Admin, select Contact Support > Billing, and enter your information. From there, you can explain the reasons for your refund request.
You can also contact Shopify’s billing team directly, as long as you have the invoice number for the order you would like to receive a refund for. The Shopify billing team can provide you with a refund if you explain your reasons for getting one.
However, please note that all decisions related to refunds fall under Shopify’s discretion, and that the company may not approve all requests.
Do you have to pay to sell on Shopify?
Yes, you do need to pay to sell on Shopify. It offers three different tiers of plans: Basic Shopify, Shopify and Advanced Shopify. The Basic Shopify Plan costs $29 per month, the Shopify Plan is $79 per month and the Advanced Shopify plan is $299 per month.
It also offers additional services, such as Shopify Payments, Advanced Report Builder and Carrier Calculated Shipping, that come at an additional cost. All plans come with a 14-day free trial, allowing merchants to have an opportunity to test the platform without committing any money.
Where is settings on Shopify?
Settings in Shopify can be found under the “Online Store” section. Once in this section, the settings are located on the left side in the sidebar menu under the “Settings” tab. This tab holds all of the settings for the store, which include account details, customer accounts, payments, checkouts, order processing, shipping and delivery, taxes, notifications, and more.
Many of these setting pages also have additional settings located in drop down menus. It is important to have a general understanding of each setting as they all play a vital role in a successful Shopify store.
Does Shopify have live chat?
Yes, Shopify does offer live chat support to assist merchants with technical issues and answer any questions they may have. Chat is available from 6am to 5pm, 7 days a week by logging into the Shopify dashboard and clicking the “Help” menu at the bottom of the page.
From here you’ll be able to type a message and get an immediate response from a support agent. In some cases, you may also be asked to provide a more detailed description of your issue so that the team can assist you better.
Additionally, the Shopify Help Center has a large knowledge base of helpful articles and resources for merchants.
What is a Shopify payment?
Shopify Payments is an online payment platform from Shopify that allows merchants to securely accept payments from customers. It is powered by major payment providerslike Stripe and PayPal and makes accepting payments for online stores easy.
Shopify Payments also provides other features such as fraud protection and automated invoicing. Shopify Payments is a payment gateway platform so merchants don’t have to worry about manually entering customer payments or having to worry about maintaining multiple payment gateways.
Shopify Payments makes it easy to accept payments from customers around the world in multiple currencies, allowing merchants to trade globally without the hassle of setting up additional accounts. Shopify Payments also offers discount codes and payment options such as Apple Pay and Google Pay, allowing merchants to provide customers with more choices when it comes to completing their checkout.
How do I get to preferences on Shopify?
To get to the preferences on Shopify, you first need to login to your account. Once you are logged in, you will see a menu icon in the top left corner of the page. When you hover over this menu icon, you will see an option labeled “Preferences”.
Once you click on this option, you will be brought to a page where you can view and edit preferences for your shop. Depending on the preferences you need to adjust, on this page you will be able to select different sections such as General, Checkout, Payments, International, Shipping, and more.
Each of these sections will contain the different settings you will need to adjust in order to customize your shop. Once you have made your changes, you can click “Save” in the bottom right corner of the page to make sure all your preferences are applied.
