Yes, you can cancel your Zipcar membership at any time. To do this, log in to your Zipcar account or contact the Zipcar member services team to process the cancellation. Once the cancellation is processed, you’ll no longer be able to access your Zipcar account and all of your existing reservations will be canceled.
You will, however, still be liable for any outstanding fees or charges, such as parking tickets or late fees from recent bookings. If you have a Zipcar credit card, you’ll also need to close the account associated with the card.
Is there a fee to cancel a Zipcar?
Yes, there is a fee to cancel a Zipcar. If you would like to cancel your Zipcar membership, you will be subject to a one-time cancellation fee of $50. The fee covers the cost of Zipcar’s administrative expenses associated with processing your cancellation.
In some cases, Zipcar may waive the cancellation fee if you are in a restricted geographic area where Zipcar does not have many vehicles available. Additionally, if you are a student and no longer need the Zipcar for school-related activities, Zipcar may waive the fee as well.
What happens when you cancel a Zipcar?
When you cancel a Zipcar, the car rental is immediately cancelled and the Zipcar is returned to the original pick-up location. Depending on the cancellation policy you agreed to at the time of your reservation, you may be eligible for a refund or may be subject to a cancellation fee.
After cancellation, you may no longer access the car and any previously charged rental or late fees will remain due. Depending on the rental policy, you may need to make time-based reservation cancellations at least one hour prior to the start time of your reservation.
Additionally, if the reservation is for a later date, you must cancel before 12:00 am (midnight) the day before the start of the reservation to avoid being charged for the entire reservation.
Do you get money back if you return a Zipcar early?
It depends on the membership plan you have. Generally speaking, Zipcar members will not receive a refund if they return their reservation early. However, on some of the membership plans, you may be able to get an unused portion of your reservation cost back if you cancel one or more of your bookings before using the Zipcar reservation.
To find out if you are eligible for a refund or partial refund, please contact Zipcar Customer Care directly.
How long does it take for Zipcar to refund?
Zipcar typically processes refunds within 10 business days of receiving the request. It is important to note that there may be additional processing time from your financial institution after the refund from Zipcar is received.
Zipcar also recommends that you check with your financial institution to ensure they have received the refund. If you’ve been waiting longer than 10 business days, please contact Zipcar’s customer service department.
Zipcar’s team will be more than happy to help track down the refund and answer any additional questions you may have.
How early can you unlock a Zipcar?
You can unlock a Zipcar any time between 6AM and 10PM as long as your reservation is active. Zipcar members can reserve a car online or through the mobile app, and use the app or a Zipcard to unlock the car.
You can then drive your car for the amount of time specified in the reservation after unlocking it. If you need access to a Zipcar outside of its normal operating hours, you can request an extension through the app or online.
How do I remove my card from Zipcar?
If you need to remove a payment method from your Zipcar account, you should start by signing in to the Zipcar website.
Once you are signed in, go to your profile and select “Manage Payment Methods.” Here, you will be able to delete any payment methods associated with your account.
You may also want to update your default payment option. To do this, select the payment method you would like to set as the default then click “Make Default.”
If you are having trouble removing your card from Zipcar, you can also contact Zipcar support for assistance. They will be able to help you with any issues regarding payment methods.
Before you completely delete your card from Zipcar, you should make sure you either have spent all of the balance associated with that card or made arrangements to pay the remaining balance. Otherwise, you may be charged for outstanding charges on your account.
By following these steps, you will be able to remove your card from Zipcar and have a pleasant car-sharing experience.
Can you reopen a closed Zipcar account?
Yes, it is possible to reopen a closed Zipcar account. Depending on the reason why your account was closed, you may be able to easily reopen it by calling the Zipcar Member Services department during regular business hours, or you can reach out via email.
However, if the reason for your account closure was a violation of Zipcar’s code of conduct, it can be more difficult to have your account reinstated. You may need to provide a written statement outlining your plans to abide by the code of conduct in order for your account to be considered for reopening.
What happens if you don’t return Zipcar on time?
If you do not return a Zipcar on time, you will be charged a late fee. The late fee starts at a minimum of $50 and increases upward depending on the length of the delay in returning the Zipcar. Zipcar also reserves the right to suspend or terminate your membership if you chronically return your Zipcar late.
Zipcar also has the right to charge for any tolls, tickets or cleaning fees related to late returns. You can avoid this fee by making sure you return the Zipcar on time or extending the reservation if necessary.
How long do I have to cancel a Zipcar reservation?
The amount of time provided to cancel a Zipcar reservation depends on the type of membership you have. For Zipcar Flex (formerly Pay-As-You-Go) members, you can cancel your reservation up to 5 minutes before your reservation start time.
If you are a Zipcar roundtrip member, you can cancel your reservation up to the night before your reservation start time without incurring any fees. If you cancel with 8 hours or less prior notice, a cancellation fee of $15 will be applied to your account.
If you cancel with less than 2 hours notice, or if you don’t show up for your reservation or return the Zipcar late, you will be charged for the entire reserved amount of time.
Is there a grace period for Zipcar?
Yes, Zipcar does have a grace period for members. The exact duration of the grace period depends on the type of membership that a customer has purchased. For example, Zipcar Flex members receive a thirty-minute grace period on all trips, which means that a customer can be late up to thirty minutes without incurring any late fees.
However, Zipcar Classic members do not receive a grace period and are charged a late fee if they return their car later than the scheduled return time. It is important to note that the grace period does not apply to trips that are extended or are more than thirty minutes late.
In such cases, customers will be charged a late fee.
