Yes, Craftsman still honors its lifetime warranty on hand tools and storage items (such as tool chests and cabinets). The Craftsman lifetime warranty states that, “Craftsman hand tools are guaranteed to be free from defects in material and workmanship for the life of the owner and are expected to perform satisfactorily under normal usage.
” To take advantage of this warranty, customers must have their original proof of purchase and must be able to produce the original Craftsman product and packaging. The warranty covers the repair or replacement of any part that fails due to defects in materials or workmanship.
However, certain exclusions apply to this warranty, including damage resulting from misuse, abuse, normal wear and tear, alterations, and repairs not performed according to manufacturer instructions.
If a defect is found, customers can have their item repaired or replaced by visiting their nearest authorized Craftsman repair facility.
Is there a lifetime warranty on Craftsman tools?
Unfortunately, Craftsman does not offer a lifetime warranty on their tools. Instead, they offer a “No Questions Asked” warranty that guarantees their products to be free from defects in materials and workmanship under normal use.
The warranty provides a replacement or refund of the purchase price if any Craftsman power tool fails due to a defect in material or workmanship within 30 days of purchase. Additionally, Craftsman provides a full one-year replacement warranty or the option to exchange a defective product for another of the same make and model at no extra cost, if the tool fails within one year of the purchase date.
If you continue to experience issues with your Craftsman tool, there are protection plans that allow you to extend your warranty for an additional two to four years depending on the product.
What company bought out Craftsman tools?
In March 2017, the American tool manufacturer Stanley Black & Decker announced that it would be purchasing the Craftsman brand of tools from Sears Holdings Corporation for $900 million. Craftsman had previously been owned by the Sears Holdings Corporation since its establishment in 1927.
Stanley Black & Decker is one of the largest tool manufacturers in the world and is known for its brands such as Stanley, Black & Decker and DeWalt. This acquisition has enabled Stanley Black & Decker to expand its product range, giving customers access to a greater variety of tools and solutions.
The purchase also allowed the company to enter into new markets and sell Craftsman tools both online and through retail locations. The Craftsman line is under the Stanley Black & Decker umbrella and is expected to bring significant value to customers.
What is CRAFTSMAN return policy?
The CRAFTSMAN return policy allows customers to return their purchases either in-store or online, depending on how the product was purchased. In-store returns can be done directly at the store where the purchase was originally made.
If customers purchased their item from a CRAFTSMAN dealer, store, or retailer, the return must be made at the same location. For online purchases, customers must contact Customer Service to initiate an online return.
In-store returns must be made within 90 days of the purchase with the original receipt. As for online purchases, the return window is extended to up to 180 days from the original purchase date. Item returns within the return window will be refunded the full amount, including any applicable taxes.
However, customers should note that items returned after the 90-day window will be refunded at the current selling price, rather than the original purchase price.
Additionally, customers may be subject to a restocking fee, depending on the item. Any items that cannot be returned to the store must be returned through the online returns process. Customers must also ensure that all items are in the original packaging and in good condition before returning the item.
In cases where CRAFTSMAN items are delivered damaged, customers must contact Customer Service or the store they purchased the item from within 45 days of delivery. Customers should request to be provided with exchange merchandise, or offered a full refund, including any applicable delivery charges.
Is CRAFTSMAN Lowes or Home Depot?
No, Craftsman is not associated with either Lowe’s or Home Depot. Craftsman is its own brand, owned by Stanley Black & Decker, Inc. Craftsman was previously owned by Sears, Roebuck and Co. , who operated their own retail stores, but in 2017 Stanley Black & Decker purchased the rights to the Craftsman brand.
While Lowe’s and Home Depot both carry Craftsman tools, Craftsman does not exclusively sell its products through either Lowe’s or Home Depot. They produce a wide range of tools and supplies that can be purchased online from multiple retailers.
Does Lowes support CRAFTSMAN warranty?
Yes, Lowe’s does support the CRAFTSMAN warranty. All CRAFTSMAN tools, regardless of where they were purchased, are supported by an industry leading warranty. Lowe’s currently offers a wide variety of CRAFTSMAN hand tools, as well as CRAFTSMAN power tools, with warranties ranging from 1 year to a lifetime.
To make sure that you are covered under warranty and can benefit from the best service possible, make sure to register your CRAFTSMAN product at Lowe’s. This will allow you to access your purchase and product information, as well as the latest updates and product notifications.
Should you ever experience a warranty issue, Lowe’s customer service is also available via phone, email, or in-store, to help you access your CRAFTSMAN warranty.
Can you exchange broken CRAFTSMAN tools at Lowes?
Yes, you can exchange broken CRAFTSMAN tools at Lowes. Lowes offers a lifetime warranty on CRAFTSMAN tools, so any CRAFTSMAN products purchased at Lowe’s can be exchanged at Lowe’s regardless of when they were purchased.
You will need to bring the item, along with your original receipt, to your local store and the store associates should be able to help you with the exchange. The original product must be in its original condition and not have any components missing.
Please keep in mind that Lowe’s reserves the right to limit exchanges and make final decisions as to whether an exchange will be allowed.
Does anybody warranty CRAFTSMAN tools?
Yes, CRAFTSMAN offers a full warranty on all their tools. All CRAFTSMAN hand tools and power tools are backed by a Full Lifetime Warranty* (this excludes batteries, chargers, outdoor power equipment and air compressors).
This warranty covers any defects in material or workmanship by offering substitute parts or products for full repair. The warranty also covers hand tools for life and power tools up to three years from the date of purchase.
Additionally, CRAFTSMAN offers free repair or replacement of any tools that are deemed defective due to materials or workmanship. However, the warranty does not cover normal wear and tear, or repairs due to accidents or abuse.
If you need assistance or have any questions about your warranty coverage, you can reach out to the CRAFTSMAN customer service team.
How do I replace my Craftsman tools at Lowes?
Replacing your Craftsman tools at Lowes is a simple process. Before getting started, you will first need to have your Craftsman tools’ model number, the receipt or proof of purchase and the item’s original packaging.
Once you have all of that, you can either take the item back to the store to exchange or contact Lowe’s customer service to set up a return or exchange.
If you purchased the item in-store, you can visit the customer service desk of any store that carries Craftsman products and explain your situation. The customer service representatives will help you with the exchange process and make sure you leave the store with your desired tool.
If you purchased the item online, you can contact the customer service team at 1-800-445-6937. They are available 7 days a week from 8am to 11pm ET and can help you set up a return or exchange. You can also email customer service at [email protected].
com or go online to lowes. com/help for more information.
The return process for Craftsman tools purchased at Lowes may vary depending on how long ago you bought the item, the location where you purchased it, and other factors. For specific return and exchange guidelines, please refer to the Lowe’s return policy or contact Lowes customer service.
Are Craftsman tools still warranted for life?
Yes, Craftsman tools are still warranted for life! This warranty provides customers with a replacement guarantee from any defects in material or workmanship. This means that even after being used for a long time, your Craftsman tools will remain protected against failure or breakdown.
This warranty is available with qualifying Craftsman products, which include any hand tools, power tools, and mechanics tools that are purchased from an authorized Craftsman dealer. Customers can use the Craftsman site to register their products and to find the nearest authorized service center.
The lifetime warranty is proof that Craftsman stands behind its products and is willing to fix any defects that may occur during the periods of ownership.
Who handles Craftsman tools now?
Craftsman Tools are currently owned by Stanley Black & Decker, Inc. Stanley Black & Decker acquired Craftsman from Sears in 2017, after a long history of working in partnership. Stanley Black & Decker is a well-known and respected global provider of quality hand and power tools, storage products, residential hardware, and more.
Craftsman Tools are still manufactured with the same quality, with the continued endorsement from experts in repair and do-it-yourself users. Stanley Black & Decker understands the Craftsman legacy and has committed to providing long-term support for the full line of Craftsman tools.
Where are Craftsman tools manufactured?
Craftsman tools are primarily manufactured in the United States and Canada. The majority of their products are domestically produced in their vast network of distribution centers and factories located in states from coast to coast.
Many Craftsman tools are made in China as well. Over the past several years, the company has made a number of investments in factories in both countries, and they have been able to create further efficiencies by leveraging the same components in both domestic and global production.
As a result, Craftsman is able to offer quality tools at competitive prices. The company continues have plans to invest in additional U. S. -based manufacturing facilities in order to stay competitive in the global marketplace.
Lastly, the Craftsman brand is committed to producing high-quality products that are built to last, no matter the origin of their parts.