Yes, Fashion Nova does give customers their money back. They have a 30-day return and exchange policy. Customers can return or exchange orders for an item that is unused and has all tags still attached.
Any items that have been worn, washed, altered, or damaged are not eligible for a return or exchange. When returning an item, customers will receive their money back in the original form of payment. For example, if the customer paid with a credit card, their refund will be credited to the same credit card.
It can take up to 7 business days for the refund to appear in the customer’s bank account. If a customer elects to exchange their order for a different item, their order will be processed as a new order and the customer will be charged for the full amount.
- Can I dispute a Fashion Nova charge?
- How long does it take for Fashion Nova to return your money?
- How do I contact Fashion Nova customer service?
- How fast does Fashion Nova respond to emails?
- Who is the owner of Fashion Nova?
- Can you email Fashion Nova?
- How long does Fashion Nova take to deliver after shipping?
- What happens if my Fashion Nova package was stolen?
- Why can’t I cancel my Fashion Nova order?
- How do I file a dispute on Fashion Nova?
- What happens if you put the wrong address for Fashion Nova?
- What happens when Fashion Nova cancels your order?
- Can you change your shipping address on Fashion Nova after purchase?
- Can you cancel a Fashion Nova order before it ships?
- Why does Fashion Nova not give refunds?
- Does Fashion Nova do exchanges?
Can I dispute a Fashion Nova charge?
Yes, you can dispute a Fashion Nova charge. You can dispute a charge by filing a dispute with your bank or credit card company. Depending on the financial institution you use, this process should take between 5-10 business days.
After you have submitted your request with the bank or credit card company, you should then contact Fashion Nova for assistance. Fashion Nova should be able to provide you with a detailed statement of the purchase, verify your account activity, and help to resolve the dispute.
Be sure to provide the financial institution with this information and to contact Fashion Nova’s customer service team directly if necessary.
How long does it take for Fashion Nova to return your money?
Typically, Fashion Nova will return your money within 10-14 business days of receiving a return or exchange request. Before returning your item, you will receive an email with a Return Merchandise Authorization (RMA) number and a shipping label.
Once your return is received and inspected, your refund or exchange will be processed within 3-5 business days. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all original tags attached.
However, if you received items from Fashion Nova that were damaged or defective, you can return them within 60 days for a full refund.
How do I contact Fashion Nova customer service?
Fashion Nova has many different ways you can contact their customer service team. There is a contact form on their website where you can submit a message and usually get a response within 24 hours. You can also call their toll-free number (1-800-866-0286).
Their customer service representatives can be reached Monday to Friday, 5:00am to 7:00pm PST and Saturday and Sunday, 8:00am to 4:00pm PST. You can also send them an email at [email protected] com. Additionally, you can reach out to them through their social media accounts.
They are very active on Twitter and Instagram and can help you with any inquiries you have. We hope this helps you reach out to the Fashion Nova customer service team with any questions or issues you may have.
How fast does Fashion Nova respond to emails?
Fashion Nova has a dedicated customer service team that strives to respond quickly and efficiently to emails. During regular business hours, Fashion Nova typically responds to emails within one to two hours.
Depending on the complexity of the inquiry, it may take up to 24 hours for a response. Additionally, all queries are handled with the utmost urgency and care, so customers can rest assured that their emails will receive a timely response.
Who is the owner of Fashion Nova?
Fashion Nova is owned by Richard Saghian, an Iranian immigrant who arrived in the US in 1991 with only $400 to his name. After working a few odd jobs, he began to focus on the retail side of the apparel business.
Richard started Fashion Nova in 2006, making $50,000 total in his first year. With his focus on fashion-forward clothing, the company quickly gained popularity. Today, Fashion Nova boasts an impressive $500 million in annual consumer spend, with over 10 million active Instagram followers, making it one of the most recognizable fashion brands around the world.
Richard is personally involved in product design and encourages feedback and collaboration with celebrity followers, leading to the creation of multiple collections which have grown into a large, diverse audience.
He is dedicated to offering the best-in-class styles, quality and affordability for all.
Can you email Fashion Nova?
Yes, you can email Fashion Nova. Their customer service address is [email protected] com. If you have a question or comment, you can also contact them via their contact form. On the contact form, you will be asked to select a topic (e. g.
order information, product information, general inquiries, etc. ) so they can best assist you. You can also use the live chat function during normal business hours to get in touch with their customer service team.
Additionally, you can contact their social media team on Facebook, Instagram and Twitter.
How long does Fashion Nova take to deliver after shipping?
After a package is shipped, the estimated delivery time is determined by the shipping method chosen at checkout. For standard ground shipping, Fashion Nova typically takes 3-5 business days to deliver the items, while express delivery can take 1-3 business days.
Please note that holidays and weekends may cause delays when estimating delivery times. Customers can track their packages to determine the status of their orders via their tracking link, which is emailed after the order is shipped.
It’s also important to keep in mind that if a customer has placed an international order, it may take 10-14 business days for the package to arrive.
What happens if my Fashion Nova package was stolen?
If your Fashion Nova package was stolen, there are a few different things that you can do. The first step is to contact the carrier who delivered the package. Depending on who delivered the package, they may be able to provide you with a tracking number or other information that can help you track down the stolen package.
If that doesn’t work, you should then contact the Fashion Nova customer service team. They will be able to help you file a claim or offer a refund or replacement for the stolen items. You will need to provide them with proof of purchase, along with any tracking numbers, shipping labels, or other details that can help identify the package.
Once the claim is processed, you should receive a refund or replacement for the stolen items.
Why can’t I cancel my Fashion Nova order?
Unfortunately, due to their processing methods, Fashion Nova is unable to cancel orders once they are made. According to their website, they process orders quickly and they may be shipped out the same day, meaning a cancellation is not always possible.
They also indicate that orders may not be changed or modified once they are placed.
If you wish to return or exchange an item, you can do so within 30 days of purchase. For returning or exchanging an item, you must get an authorization code from customer service and all return shipping is the responsibility of the customer.
If you want to cancel an order before it ships, please contact their customer service right away in order to have the best chance of cancelling it.
How do I file a dispute on Fashion Nova?
Filing a dispute with Fashion Nova is easy and straightforward, and you can do so in a few simple steps.
First, you will need to contact the Fashion Nova Customer Service team to discuss your dispute. You can reach the team by calling 1 (800) 866-0286 (English) or 1 (800) 371-4545 (Spanish) or via email at [email protected] com.
When contacting Fashion Nova Customer Service, please be sure to have your order number, your reason for filing a dispute, and any other relevant details available.
Once you’ve initiated contact with the team, they will provide you with the required documents to complete before filing a dispute with Fashion Nova. You will need to fill out this form with the applicable information and then submit it back to the team.
Next, you will need to provide clear and convincing evidence of your dispute, such as photos of the item received, photos of the packaging, or a video of the item received. This evidence will help the Fashion Nova team understand the situation and make the necessary decisions about your dispute.
Once your documents and evidence have been received, the Fashion Nova team will assess your dispute and make a resolution. Please note that the resolution process may take up to 14 business days from the time the dispute form and evidence have been submitted.
The resolution may include a refund, replacement item, or a repair of the item in question.
Filing a dispute with Fashion Nova is easy and straightforward. There are just a few simple steps required to start the resolution process, so please be sure to contact the Fashion Nova Customer Service team right away if you need to file a dispute.
What happens if you put the wrong address for Fashion Nova?
If you put the wrong address when ordering from Fashion Nova, you will not receive your order and it may be lost in transit. If you provide an incorrect address, you will need to contact their customer service department as soon as possible and a representative can help to make any changes you need to your order.
They will be able to check to see if the item already shipped and if they can make the necessary corrections to your order or have the item resent if it is undeliverable. The customer service team may need to place a cancellation on the order in order to make any changes, in which case you would need to place a new order with the correct address.
What happens when Fashion Nova cancels your order?
If your order has been cancelled, you will receive an email notification with a cancellation number. Depending on the time of cancellation, you may also see a pending credit on your bank statement. Fashion Nova will issue a full refund to the original payment method used to place your order.
Refunds typically take up to 7 business days to appear back in the account due to varying processing times between payment providers. If the refund does not appear after 7 business days from the day of cancellation, please contact the issuing bank for more information.
If you need further assistance, please contact Fashion Nova customer service for further information.
Can you change your shipping address on Fashion Nova after purchase?
Yes, you can change your shipping address on Fashion Nova after purchase. It’s easy once you log into your Fashion Nova account. Once you select the order that you need to change, you should be able to hit the ‘Edit’ button and enter the correct address.
However, Fashion Nova does not guarantee that any changes can be made if it is past the stated cut-off time for new orders. Additionally, you must make sure that your address meets the vendor’s shipping requirements and is an eligible destination for delivery.
If it is unable to be changed, you will need to contact Fashion Nova customer service immediately to make other arrangements.
Can you cancel a Fashion Nova order before it ships?
Yes, you can cancel an order from Fashion Nova before it ships. You should contact customer service as soon as possible in order to cancel the order. You can do this by email at [email protected]
com or by phone at 1-800-866-0286. You must include your order number when contacting customer service and they will be able to tell you whether or not they can cancel the order. If it is canceled before the order ships, you should expect a full refund within 7-10 business days.
If you cancel after the order has shipped but before it arrives, you will still receive a refund, however it may be minus the cost of shipping.
Why does Fashion Nova not give refunds?
Fashion Nova does not give refunds because their return and exchange policy focuses on exchanging items for an alternate size or color. As stated in their policy, “Any items that are sent back without a Return Authorization (RA) will not be accepted and will be shipped back to the customer at their cost.
Refunds for returned items will not be issued. All returns must be received in their original, unworn condition with all original tags attached, and in Fashion Nova packaging. After 7 days, all sales are considered final and cannot be returned unless as due to manufacturer defect as determined by us, where applicable.
” This policy is designed to ensure customers receive merchandise in pristine condition and that all items remain true to their listed sizes, colors, and descriptions. Without this policy, customers could return an item that was not as described or in poor condition and receive a full refund.
While it does not offer refunds, Fashion Nova does provide some flexibility with their exchanges and store credits for merchandise returned within 7 days.
Does Fashion Nova do exchanges?
Yes, Fashion Nova does accept exchanges. If you are not completely satisfied with your online purchase, you can initiate an exchange as described below.
To initiate an exchange, customers must contact our customer service team within 30 days of receiving their package. Customers must ensure that items are unworn and unwashed with all still attached. All items must be returned with the original packaging.
Once received, Fashion Nova reserves the right to deny the return if the merchandise does not meet our return requirements.
Once approved for an exchange, customers will be given an exchange code to access their requested item(s). When providing customers with exchange codes, Fashion Nova reserves the right to limit exchanges to one time per order of the same item(s).
The remaining balance, if any, must be paid at the time of the exchange.
Unfortunately, Fashion Nova does not offer exchanges on international orders, final sale items, or defective items. Additionally, any item exchanges must take place within 45 days of the original shipment to receive a return authorization code.
If you have any questions regarding an exchange or need help initiating an exchange, please contact our customer service team. They are available to help 24 hours a day, 7 days a week.