Cancelling your Rent the Runway account is easy:
1. Log into your Rent the Runway account on the website.
2. Select the ‘Account Settings’ tab located at the top of the page.
3. Scroll down to your ‘Account Status’ and you should see the option to ‘Delete Account’.
4. Select the ‘Delete Account’ option, and you will be prompted to confirm your decision.
5. Once you confirm, your account will be successfully cancelled.
It’s important to note that by cancelling your account, your virtual closet and account history will be permanently deleted. You will not be able to recover any of your information or earned credits once your account is deleted.
If you are an Unlimited Member with an active subscription, or if you have placed any orders recently, you will need to cancel these before the account is deleted.
How easy is it to cancel Rent the Runway?
Canceling your Rent the Runway subscription is a fairly easy process. To cancel, log into your account and select the “Manage Subscription” tab. From there, you will be able to see all of your membership details and make any necessary changes.
At the bottom of the “Manage Subscription” page, you will see a “Cancel Subscription” option. Once you select that option, you will be able to confirm the cancellation and you will no longer be charged a recurring membership fee.
You are welcome to use your account until the end of your current rental period. Once your rental period ends, the account will be completely closed.
Can you get a refund on Rent the Runway?
Yes, Rent the Runway offers refunds. If a customer is dissatisfied with the product, they can start the return process by signing into the website, going to the My RTR page, and clicking on “Returns & Exchanges”.
From there, they can start a return and select the item that needs to be returned. All customers must start the return process within 14 days from the delivery date. All products must be in original condition and Rent the Runway reserves the right to deny a return if any damage has been done to the garment.
The customer will be refunded for the returned items minus the original shipping fees.
How long can you keep RTR rentals?
Rent the Runway rentals are typically a four-day rental period, with the option to extend for an additional two days for a small fee. The rental period starts on the day of your order and ends three days later at 11:59 PM.
You can return the package no later than the fourth day after your order was placed. If you choose to extend for the additional two days, you will be charged a fee by Rent the Runway. All rentals are due back on the due date selected.
Late returns may be subject to additional fees.
What happens if you lose a RTR item?
If you lose an item that you rented from a RTR (Rent the Runway) subscription, you’ll need to contact RTR immediately to report the loss. Depending on the specific item, you may be required to purchase the item in order to replace it.
If the item is not able to be replaced, you will be charged a fee for the full retail price of the item. Additionally, you can be subject to additional fees for the time the item was lost. Depending on the policy at the time of the purchase, RTR may be able to offer a replacement for the original item at a discounted price.
Unfortunately, RTR does not have any sort of insurance policy to cover losses due to theft or malfunction of technology. It is recommended to thoroughly inspect any items you rent before use to ensure they are in good condition, always care for the items per RTR’s guidelines, and follow up with RTR immediately if anything is lost.
Can you alter Rent the Runway dresses?
Rent the Runway does not offer alterations services for their dresses. If you require alterations, you must find someone independently to make the adjustments you need. However, RTR does provide information on their website about the sizing and measurements of each dress.
This helps ensure that you get the best fit when renting a dress. They also provide detailed information about what type of fabric each dress is made of to make sure you are comfortable in the dress you choose for your special occasion.
Rent the Runway does give you the option to rent an alternate size so that you can have a dress to fit in case the measurements do not match your body type exactly.
How do you mark items as returning rent the runway?
To mark items as returning for Rent the Runway, you will need to log into your account and go to your Account page. From there, you should see an option to select “Returned Rental Items. ” You can then select the item that needs to be returned and provide information about the reservation and the return.
This includes entering the item quantity, the item return date, and any other necessary information. You can then select “Submit” to confirm the rental return. Once the rental return is complete, you will receive an email confirming the return and crediting you for the applicable rental fees.
Can I cancel RTR rental?
Yes, you can cancel your RTR (Rent The Runway) rental. RTR offers a hassle-free return policy that allows you to send back the rental within 5 days of the scheduled return period without paying an additional fee.
To cancel your rental, simply find and access the rental item associated with your order on the “My Rentals” page. From there, click on the drop-down option that says “Skip/Cancel”, and you will be directed to a confirmation page.
Once you click “Send Back”, your rental has been canceled and you will no longer be charged for the item. Additionally, you can always contact RTR’s customer service team directly for further assistance.
What happens if you don’t return something to Rent the Runway?
If you don’t return something to Rent the Runway within the specified timeframe, you can be charged additional fees. Specifically, you will be charged a late fee of $50 per day that the item is not returned beyond the return date.
In some cases, depending on the item and the late period, you may also be charged the full retail value of the item. Furthermore, any late return can negatively affect your account status and ability to rent items in the future.
It is important to keep in mind the return policy for each item that you rent and make sure to return the item prior to the due date to avoid any additional charges.
Where is rent the runway headquarters?
Rent the Runway is headquartered in New York City, New York. The company opened its first office in New York City’s Meatpacking District in November 2009 before relocating to their current location at 100 5th Ave.
in the heart of the Flatiron District. The current headquarters consists of a sprawling 23,500-square-foot office space that houses a showroom, creative space, and a production facility. The headquarters serves as a home-base for a variety of different teams, including merchandise, marketing, engineering, product, finance, and operations.
The showroom allows customers to rent designer clothing and accessories to try on. The creative space includes a photo studio and several styling rooms, while the production facility is the hub for fulfilling and shipping out the items that are rented or purchased on the platform.
Does Rent the Runway charge shipping?
Yes, Rent the Runway charges shipping on all orders. The cost of shipping depends on the shipping method chosen. Customers can use standard ground shipping for a flat rate of $5, or expedited shipping for an additional cost.
For all orders over $75, shipping is free. Customers can also choose to pick up their orders at a Rent the Runway store, which is free. All orders are fulfilled in 2-3 business days, and delivery can take up to 7 days, depending on the shipping method selected.
How long does it take to get clothes from Rent the Runway?
It generally takes 3-5 business days for a typical order from Rent the Runway to arrive after it is placed. Depending on the availability of certain styles, delivery times may vary. For instance, if the item is currently out of stock, delivery times can take up to 10 days.
When you place an order, you should receive an estimated delivery date during the checkout process. Additionally, if you are a member of the Unlimited Subscription service, you are guaranteed priority delivery for most items, which cuts the typical delivery time down to 1-3 business days.
Why are so many items unavailable on Rent the Runway?
Rent the Runway is an online service that allows customers to rent designer clothing or accessories for a short period of time. The company offers many different brands and styles to choose from, but there can be times when some items are unavailable on their website.
This could be due to factors such as high demand, limited quantities, and seasonal availability of certain items. Rent the Runway may also have rules and restrictions that limit what can be rented at any given time.
Additionally, they may occasionally have to replace certain items, or discontinue a style or designer due to maintenance, which can also cause an item to become unavailable. In cases such as these, Rent the Runway will do their best to update their website and inform customers of any changes or changes in availability.
What is similar to Rent the Runway?
Rent the Runway is an online platform that specializes in designer dress and accessory rentals. It offers thousands of designer dresses and accessory rentals for special occasions, such as weddings, proms and other events.
Other companies that provide similar services to Rent the Runway include Le Tote, Glitzy Glam, and Gwynnie Bee. Le Tote offers a subscription-based service for clothing and accessory rentals delivered to your doorstep.
Glitzy Glam delivers high end designer gowns, dresses and accessories such as evening bags, jewelry and hair pieces for formal events. Gwynnie Bee specializes in plus-sized fashion and rents clothing for women sizes 10-32.
Rent Frock Repeat is another company that offers designer dress and accessory rentals. They specialize in cocktail and evening gowns from Canadian, European, and US designers.
Lastly, Nuuly is a monthly subscription service with over 6,000 designer items and vintage clothing options to rent. Nuuly has a wide variety of different styles, brands and sizes to cater to any event.
Overall, there are many companies that offer similar services to Rent the Runway. From subscription-based services to plus-sized fashion, there is something for everyone in the dress and accessory rental scene.
Does RTR deliver on Saturday?
No, RTR does not deliver on Saturdays. RTR typically delivers Monday through Friday and their shipping policies do not accommodate Saturday shipping. If you place an order and select the standard delivery option, you should expect to receive the shipment no later than the following Friday.
If you need to receive an urgent shipment on a Saturday, you may need to choose the expedited shipping option and pay an additional fee. If you are concerned about the arrival of your order, customer service is available to answer any questions.
Do you get your money back from Rent the Runway?
Yes, Rent the Runway offers a refund policy that allows customers to return their items within 30 days of receiving them. To receive a full refund, you must return the item in its original condition and include the original packaging.
If you return the item with any damage or missing the original packaging, a restocking fee may be applied. If you are not completely satisfied with your order, you may contact their customer service team to receive a return label and instructions on how to return the item.
Why is everything unavailable on RTR?
RTR (Rent the Runway) is a subscription-based service that allows users to rent designer clothing and accessories for a fraction of the retail cost. At any given time, RTR may have an inventory shortage of certain items due to the high demand for designer products.
This means that at times, it is not possible for RTR to make certain products available to their customers. Additionally, due to the return and exchange policies, RTR must often limit the quantity of items that can be made available for rent.
This is to ensure that there is always an adequate supply of items in their inventory for existing customers and to account for any potential damages or losses. Furthermore, since RTR works with high-end designer labels, their availability is affected by the designer’s manufacturing cycles for new clothes and accessories.
Therefore, RTR often needs to wait until the designer has replenished their inventory before they can provide those items to customers. Each designer label also has its own standard production timeline, so some products may take longer to become available than others.
What time do RTR shipments unlock?
RTR shipments unlock every day at 8 a. m. Eastern time. After 8 a. m. Eastern time, you will be able to select any available shipment on the RTR website or mobile app. Keep in mind that each shipment is limited and will sell out quickly.
It’s important to note that the shipments typically unlock on a staggered schedule and different dates and times may apply. You will be able to see which shipments are available and when they will unlock on the RTR website or mobile app.
You may also receive a notification from RTR when a shipment unlocks.
