There are a few different ways to get in touch with the Kentucky Lottery if you have questions, comments, or concerns. The Kentucky Lottery has customer service representatives available by phone and email to assist with any lottery-related inquiries. They also have an online contact form you can fill out on their website to submit questions or feedback. Additionally, the lottery’s headquarters in Louisville has a public visitor center if you need to speak with someone in person.
In this article, we’ll provide all the key contact details for reaching the Kentucky Lottery by phone, email, online form, mail, social media, and visiting the headquarters. We’ll also give tips on the best way to get in touch depending on your specific question or circumstance.
Contact the Kentucky Lottery by Phone
The main phone number for the Kentucky Lottery is 1-800-937-8946. This number connects you with the lottery’s customer service center, which is open from 7 AM to 11 PM CT daily.
When you call, you’ll speak with a customer service representative who can assist with any lottery-related questions, such as:
- Questions about lottery games and how to play
- Inquiries about winning numbers or jackpots
- Help locating a retailer that sells lottery tickets
- Trouble validating a ticket or claiming a prize
- Issues with a lottery ticket, subscription, or account
In addition to English, the call center representatives offer support in Spanish.
If you get a voicemail when calling, be sure to leave your name, number, and reason for your call so your inquiry can be returned in a timely manner.
The lottery also has a few other department-specific numbers you can use if your question is regarding a particular issue:
Prize Payment Questions:
1-800-937-8946
Player Account Questions:
1-877-789-6378
Subscription Program Questions:
1-800-560-2919
Winning Numbers Hotline:
502-696-7222
So when you need to speak directly with a Kentucky Lottery representative, calling the phone number is typically the fastest way to get your question addressed and resolved.
Contact the Kentucky Lottery by Email
Another way to get in contact with the Kentucky Lottery customer service team is by email. The main customer service email address is [email protected].
Sending an email allows you to clearly explain your question, issue, or request at your convenience without having to call during business hours. It also gives you a written record of your inquiry.
Some situations where you may want to email the Kentucky Lottery include:
- Asking complex questions about lottery games, promotions, or accounts
- Filing a complaint or reporting an issue with a retailer
- Providing general feedback, suggestions, or comments
- Requesting information or materials be sent to you
When emailing, be sure to include your full name, contact information, relevant account details, and a detailed description of your question or concern.
You can typically expect a response within 1-2 business days. If your issue is more time-sensitive, calling may be better.
Use the Online Contact Form
For another way to get in touch without picking up the phone, you can use the Kentucky Lottery’s online contact form on their website.
This form allows you to specify the reason for your inquiry from a drop down menu. Options include:
- Questions about games or promotions
- Ticket and prize questions
- Retailer concerns
- Account help
- Subscription program
- Employment inquiries
- Other
You can then fill in your name, email, phone number, and details of your question or comment.
The online form is useful because it guides you to select a specific subject for your inquiry from the start. This helps direct your question to the right department.
You’ll get an email confirmation when your form is submitted. Reach out by phone if you don’t get a response within 2 business days.
Contact the Kentucky Lottery by Mail
To send general inquiries, prize claims, or other correspondence to the Kentucky Lottery by mail, you can use this address:
Kentucky Lottery Corporation
1011 West Main Street
Louisville, KY 40202
If you are mailing sensitive information or documents, it’s often wise to use registered mail with tracking to ensure it arrives safely.
Contact by mail is best for:
- Claiming lottery prizes under $600
- Sending documents needed to verify your identity or eligibility
- Providing written complaints, comments, or correspondence
Keep in mind mail takes longer than other options, so allow at least 1-2 weeks for a response. Call to follow up if you don’t hear back.
Reach Out via Social Media
The Kentucky Lottery maintains several social media accounts you can use to get in touch as well. These include:
- Facebook – @kylottery
- Twitter – @kylottery
- Instagram – @kylottery
- YouTube – Kentucky Lottery
Messaging the lottery through social platforms is best for general questions, feedback, or sharing your experience. You’ll usually get a response within 24-48 hours.
Comments and messages on social media are public, so don’t share any sensitive account details. Use a private contact method in those cases.
Visit the Kentucky Lottery Headquarters
You can also visit the Kentucky Lottery headquarters in person Monday through Friday from 8 AM to 4 PM. The address is:
Kentucky Lottery Corporation
1011 West Main Street
Louisville, KY 40202
When you arrive, proceed to the main lobby where you’ll find a customer service desk. There are also terminals where you can check tickets and claim prizes under $600.
Stopping by the lottery headquarters allows you to:
- Speak face-to-face with customer service representatives
- Claim lottery prizes in person
- Get help resolving issues with tickets, accounts, or subscriptions
- Take a tour of the lottery operations center
If you have an urgent issue, visiting in person may help get it resolved faster. Keep in mind the headquarters are only open during standard business hours.
Contact Methods for Specific Lottery Issues
Depending on the specific issue or question you have, some Kentucky Lottery contact methods are better suited than others. Here are the recommended channels for common inquiries:
Lost or Stolen Tickets
Call: 1-800-937-8946
Report lost or stolen ticket issues promptly by phone so the ticket can be voided and a claim freeze put in place. Email can also work if a call is not convenient.
Disputing a Ticket, Prize, or Drawing
Call: 1-800-937-8946
Speaking with a representative by phone allows you to get full details of your dispute on record and get questions answered in real time.
Retailer Complaints
Online form: https://kylottery.com/about/contact-us
Use the online form to select “Retailer concerns” as your reason. This sends your complaint directly to the appropriate department for investigation.
Big Jackpot Winner Procedures
Call: 1-800-937-8946
For questions about claiming prizes over $600, call the lottery as the first step. You’ll need to make an appointment to submit a claim at the headquarters.
Ticket Ordering for Retailers
Call: 1-877-789-6378
Retailers must contact this hotline for all instant and draw game ticket orders. Do not use the general customer service number.
Subscription Program Help
Call: 1-800-560-2919
For all subscription program questions or issues, call the dedicated support line for assistance with delivery, payments, account changes, and more.
Requesting Public Records
Email: [email protected]
To obtain public records from the Kentucky Lottery, submit your request by emailing the lottery’s open records officer. Include details on the records needed.
Job Inquiries
Online form: https://kylottery.com/about/contact-us
Use the online form and select “Employment opportunities” to submit job applications or questions about open positions.
Tips for Contacting the Kentucky Lottery
Here are some tips to ensure you have a smooth and effective experience contacting the Kentucky Lottery:
- Have all relevant information ready, including ticket numbers, account usernames, etc.
- Double check that you are contacting the official Kentucky Lottery channels.
- Call during normal business hours (Monday-Friday, 8 AM – 4 PM) for fastest phone response.
- Allow 1 week before following up on mail correspondence.
- Be patient, but persistent if your issue is not initially resolved.
- Save/document names of representatives you speak with and case numbers.
- Remain calm and polite in your interactions – representatives want to help!
The customer service team at the Kentucky Lottery aims to provide prompt, knowledgeable support. Reach out by your preferred contact method and they will assist you in a friendly manner.
Kentucky Lottery Contact Information Summary
Here is a quick recap of the main customer service channels for the Kentucky Lottery:
Phone
Main Customer Service: 1-800-937-8946
Hours: 7 AM – 11 PM CT daily
Online
Contact Form: https://kylottery.com/about/contact-us
Kentucky Lottery Corporation
1011 West Main Street
Louisville, KY 40202
Social Media
Facebook: @kylottery
Twitter: @kylottery
Instagram: @kylottery
In Person
Kentucky Lottery Headquarters
1011 West Main Street
Louisville, KY 40202
So whether you have a general question or a detailed issue to resolve, you can easily reach the Kentucky Lottery using one of these contact methods that work best for your needs. The knowledgeable and friendly staff is ready to provide assistance. With the right information and a polite approach, you’re sure to get a prompt response and resolution.
Frequently Asked Questions
Here are answers to some common questions about contacting the Kentucky Lottery:
What are the Kentucky Lottery phone support hours?
Phone support is available from 7 AM to 11 PM CT, 7 days a week. The number is 1-800-937-8946.
Can I contact the Kentucky Lottery in Spanish?
Yes, the customer service phone line has representatives available to assist lottery players in Spanish when needed.
What info do I need when contacting about a ticket issue?
Have the specific ticket(s) in front of you along with the purchase date, retailer where it was bought, and ticket serial number.
How long does it take to get a response by mail?
Allow 1-2 weeks for a response by physical mail. Follow up by phone if you do not hear back within that window.
What are the Kentucky Lottery social media accounts?
You can find and contact the Kentucky Lottery on Facebook, Twitter, Instagram, and YouTube at @kylottery.
Can I claim a prize in person at headquarters?
Yes, prizes up to $600 can be claimed at the Louisville headquarters. Larger prizes require an appointment.
What info do retailers need to order tickets?
Retailers should call the dedicated line at 1-877-789-6378 and have their account info ready along with the desired ticket order.
Conclusion
In summary, the Kentucky Lottery offers several ways to get assistance and answers from knowledgeable customer service staff, including by phone, email, online form, mail, social media, and in person.
With responsive options for contact, you can easily reach out with any lottery questions or issues. The key is choosing the right method for your particular situation and having relevant details handy.
So whether you want to find out winning numbers, dispute a ticket, give feedback, claim a prize, or get general lottery info, the friendly Kentucky Lottery team is easy to access. Just reach out through one of the provided phone numbers, emails, web links, mailing addresses, social media accounts, or visit the Louisville headquarters if convenient. With multiple options, you’re sure to connect and get a prompt resolution.