No, Instacart Express is non-refundable. While Instacart offers an Instacart Express Membership plan with reduced delivery fees, one year is purchased upfront and is non-refundable, non-transferable, and has no cash value.
If you’re an Instacart Express member, you will continue to receive discounted delivery fees and other benefits for the duration of the 1-year term. Additionally, you cannot cancel during the middle of the year and receive a pro-rated refund.
Once the year has ended, your subscription will automatically renew for another year and will be charged to the credit card you used to sign up.
Can you cancel Instacart Express before trial ends?
Yes, you can cancel Instacart Express before the trial ends. All you need to do is go to the memberships page in the Instacart app and tap the ‘Cancel Instacart Express’ button. Afterward, you will be prompted to confirm the cancellation.
Once completed, you will no longer be charged for Instacart Express and your membership benefits will end at the end of the current trial period. Please note that you will still be able to use Instacart for free to shop for groceries with no additional fees.
How do I contact Instacart for refund?
The best way to contact Instacart for a refund is by contacting their customer service team. Instacart offers multiple ways to get in contact with a customer service representative. You can reach them by phone, email or through their website.
To contact Instacart by phone, you can reach out directly to their customer support team at (888) 246-7822. You will be connected with a customer service representative who can help answer your refund questions.
If you would rather contact Instacart by email, you can fill out their online contact form located on their website. Once you fill out the form, their customer service team will respond to you promptly with an answer.
Alternatively, you can also log into your Instacart account and look for the “contact us” link. Once you click on that link, you can submit an inquiry about your refund and an Instacart representative will respond as soon as possible.
No matter which method you use to contact Instacart for a refund, you will have a skilled customer service representative who can address your refund inquiries.
Do Instacart Shoppers get penalized for refunds?
No, Instacart shoppers do not get penalized for refunds. Refunds are treated as neutral events and processed according to Instacart’s established procedures. Instacart prides itself on providing quality service and puts customer satisfaction at the forefront of all of its operations.
The company understands that sometimes shoppers may make mistakes or orders may be incorrect due to unforeseen circumstances. If a customer is unsatisfied with their order, Instacart encourages customers to contact their customer service department in order to resolve the issue and make sure that their next shopping experience is more satisfactory.
In the case of a refund, Instacart will process the return and give customers their money back in a timely manner. Because of this, shoppers do not need to worry about negative repercussions from requesting a refund as Instacart supports its customers no matter what.
What is the difference between Instacart and Instacart Express?
Instacart and Instacart Express are two services offered by Instacart, an online grocery delivery and pick-up service. Instacart allows customers to shop online for groceries and household supplies and have their orders delivered to their homes or picked up in stores.
Instacart Express subscriptions allow customers to unlock additional features and benefits on Instacart, including no delivery fees on orders of $35 or more, discounts off Select items, and access to alcohol delivery services in select areas.
The major difference between Instacart and Instacart Express is that Instacart Express comes with an annual or monthly fee, while Instacart does not. Instacart Express also provides additional features and benefits to customers, including no delivery fees on orders of $35 or more, discounts off select items, and access to alcohol delivery services in select areas.
Additionally, Express members can create their own households, which allow up to four members in their household to access the benefits of their subscription.
Overall, Instacart Express provides a convenient and cost-effective way of getting groceries and other necessary items delivered quickly to your door. With Express, customers enjoy increased savings, convenience, and access to features and benefits that are not available with the standard Instacart service.
How do I chat with customer service on Instacart?
To chat with Instacart customer service, you can take advantage of the “Help” tab on the Instacart website or the Instacart mobile app. Once you are on the “Help” tab you can click on “Chat with Us” at the top of the page or under the “Help Topics” section.
This will open a chat window that you can use to interact with a customer service representative. You can also find answers to commonly asked questions in the “Help Topics” section of the “Help” tab.
How do I cancel Instacart Express membership?
To cancel your Instacart Express membership, please follow the instructions outlined below.
1. Log in to your Instacart account, either on the website or via the mobile app.
2. Select the “Account” tab in the top right corner of the home screen.
3. Go to the “Membership and Subscriptions” page and select “Cancel Instacart Express Membership.”
4. You’ll then have the option to confirm that you would like to cancel your Instacart Express membership.
5. Once you have confirmed your cancellation, you’ll be taken to a confirmation page which confirms that your Instacart Express membership has been successfully canceled.
If you are enrolled in a monthly or annual subscription, you will no longer be charged as of the date of your cancellation. If you have any further questions regarding cancelling your Instacart Express membership, please contact Instacart support for further assistance.
Why is Instacart charging me a subscription?
Instacart is charging you a subscription because it is a service that allows you to shop for groceries and other items from a variety of stores and have them delivered to you within a few hours. As a part of their service, they offer an Express membership which gives you unlimited FREE deliveries on orders over $35 for an annual fee.
This subscription also includes exclusive discounts on items. With this subscription, you also get access to exclusive incentives and member-only content. By subscribing, you are able to save money and get Instacart delivery whenever you need it.
Can I get a refund on Instacart Express?
Yes, you can get a refund on Instacart Express. If you decide to cancel your Instacart Express subscription, you can request a refund of the remaining balance from the Subscription Settings on the Instacart website.
Your refund will be issued back to the credit or debit card that was used to purchase the subscription. Please note that refunds are not issued for partial-year subscriptions, so you will only receive a refund if your subscription is canceled before the end of the term.
Additionally, Amazon Pay and PayPal purchases are nonrefundable. If you have any questions, please contact Instacart customer service for further assistance.
Can you quit Instacart at any time?
Yes, you can quit Instacart at any time by either providing a two weeks notice or replying to Instacart’s cancellation email. To quit Instacart, you need to fill out an online form with your e-mail address, mobile phone number, and full name.
After submitting the online form, you will receive a confirmation e-mail from Instacart confirming the cancellation of your account. You can also reply to Instacart’s cancellation email to quit the service.
This will also allow you to be sure that Instacart doesn’t continue to send you promotions for their services. Once you have successfully sent the cancellation request, you will receive an email confirming that Instacart has ceased service.
Why does Instacart keep Cancelling my order?
There could be a few reasons as to why Instacart keeps canceling your order.
One of the most common reasons is due to a lack of availability of a certain item. Instacart relies on partner stores to provide a variety of items for customers to purchase. If a partner store is out of stock of a certain item, then it will not be available to add to your order.
Additionally, some items may be unavailable during certain times of the day, or during peak ordering periods like holidays and weekends.
Another common reason is that the store partner was unable to fulfill the order within a timely manner. It’s possible that the store partner was unable to fulfill the order soon enough or at all, due to stock issues or being overly busy due to too many customers.
Another possibility is that the supplied payment information was not valid or accepted. It’s possible that the payment information you supplied when you placed the order was not accepted or did not match what was on record.
It’s also possible that Instacart experienced a technical issue while processing your order. Instacart may experience outages or system glitches that prevent orders from going through.
Lastly, be aware that Instacart orders may be canceled if your account has a billing issue, such as an outstanding past-due balance, or if your order did not meet the minimum requirements for delivery.
In any case, contacting Instacart customer support is the quickest way to find out the specific cause of your canceled order.
Does Instacart refund the difference?
No, Instacart does not refund the difference if the price of a product you ordered is changed after you have placed the order. However, if the price changes and you pick up the item from the store yourself, you can get a refund from the store.
If an item ends up costing less than the price you paid originally, Instacart does not refund you the difference and you are required to purchase the item at the price it was charged to you.
What happens if Instacart doesn’t deliver on time?
If Instacart does not deliver on time, customers will be offered a discount or a refund on their order. If the delivery is past due by more than 30 minutes, then customers may receive a full refund or a credit for the full amount of their order.
Customers also have the option to cancel their order before the estimated delivery time if they decide they no longer want the order. In these cases, customers will receive a full refund and the order will be marked as canceled.
In cases of late delivery, customers should contact the Instacart Help Center and a Customer Happiness Agent will assist them with getting their orders on time and may offer a discount or a refund.
What happens if a customer reports a missing order on Instacart?
If a customer reports a missing order on Instacart, Instacart will take a few steps to investigate the order and find a resolution.
If the customer has an account, Instacart will first look into their order history to review the order. They will look at the time and location of pickup, and compare that with records in the store. If an item is missing from the customer’s order, Instacart will work with the store to get the item and complete the order.
If the order cannot be located, Instacart will review the customer’s payment records to ensure the order was placed. Once it is confirmed, Instacart will issue a refund or credits to the customer and reimburse any applicable store fees.
In some cases, Instacart will also contact the customer directly to gather additional information and further investigate the situation. This could include obtaining contact information from the store in case they have further information or details regarding the order.
Ultimately, Instacart’s goal is to provide the customer with a resolution or explanation as quickly and efficiently as possible.