SquareTrade does not cover damages or defects caused by general product wear and tear, failures due to normal aging of the covered product, or intentional damage. Additionally, SquareTrade does not cover damages or defects caused due to animal activity, or repairs and replacements related to a recalled product.
SquareTrade does not cover consequential or incidental damages, such as lost wages or loss of data, or damages caused by using the product in a manner inconsistent with which it was intended. For certain types of devices, such as cell phones and tablets, certain features and or parts may be excluded from coverage.
SquareTrade does not cover lost or stolen items, products acquired outside of the US and US Territories, products purchased in the US through third-party sellers, or motorized vehicles (such as cars, motorcycles, RVs, boats, and other watercraft).
Does SquareTrade replace with refurbished?
No, SquareTrade does not replace products with refurbished items. Instead, when customers make a claim, SquareTrade provides a payout in the form of a check or direct deposit. The customer can then use the payout to buy a replacement item or repair the item that was covered by their SquareTrade warranty.
Additionally, if the customer’s device has experienced a mechanical failure, SquareTrade may be able to repair or replace the item, but this does not mean the customer will receive a refurbished item.
What do SquareTrade warranties cover?
SquareTrade warranties cover a range of device types, including smartphones, tablets, TVs, laptops and other electronic devices. They cover accidents like drops, spills and liquid damage, mechanical and electrical malfunctions due to normal wear and tear, virus protection, and the cost of parts and labor.
The warranty also offers protection against a wide range of malfunction scenarios, including hardware and software failure. It also covers manufacturer defects on any device that is within the manufacturer’s warranty term.
In addition, SquareTrade warranties include free two-way shipping for repairs, as well as access to a 24/7 customer service team. Specific coverage of product failures, such as damage from a power surge, may vary according to the device and the specific SquareTrade plan you purchase.
Will SquareTrade warranty replace item?
Yes, SquareTrade warranty will replace an item if it is damaged or malfunctioning due to a defect in materials or workmanship in the covered product. Depending on your purchase, the coverage includes free shipping of the new item.
You can file a claim online or contact the customer service team for assistance. The team will then walk you through the process of submitting your claim and determine the best outcome for you, based on your coverage, product, and situation.
If a claim is approved, SquareTrade will replace the item with a replacement of the same make and model or, at their discretion, of another comparable make and model. If you need help filing a claim, please reach out to our Customer Care Team at any time for assistance, or access our Claims page for details on how to proceed.
Does SquareTrade have a deductible?
Yes, SquareTrade typically has a deductible. Depending on the type of device insured and the coverage, deductibles generally range from $25-$150 in the United States and up to $75 CAD in Canada. Deductibles may vary by state and country, so be sure to check your policy details.
However, SquareTrade also offers an Accident Protection Plan which does not have any deductibles. This plan covers up to two accidents per policy and covers accidental damage, such as liquid spills, drops, falls, etc.
, for a low and flat service fee.
How long does SquareTrade take to repair?
The length of time it takes for SquareTrade to repair a product depends on the product and the scope of the repairs required. Generally, SquareTrade will provide an estimated timeline for how long a repair will take after evaluating the product.
Depending on the type and complexity of repairs needed, it could range from a few days to weeks. Furthermore, having necessary parts in stock and/or the availability of a technician proficient in the type of repairs needed, can also impact the repair timeline.
In some cases, SquareTrade may need to source parts, or send the product to the manufacturer for repair. This process could add additional time to the timeline. If there are any delays, SquareTrade will reach out to customers as soon as possible to keep them informed throughout the repair process.
Does SquareTrade cover accidental TV damage?
Yes, SquareTrade does cover accidental TV damage. Here’s how: SquareTrade’s signature plans come with up to $750 coverage for damage or malfunction due to normal wear and tear or accidental damage (drops, spills, collisions).
With squareTrade, it’s easy to make a claim. You just need the receipt, serial number, and the product. After you make a claim, a SquareTrade technician will inspect your device and either repair it or replace it.
You can also choose to get a cash settlement if you decide to keep the damaged product. Even if you don’t have a squareTrade plan, you can still purchase specific accidental damage coverage for your TV.
All SquareTrade plans also come with 24/7 access to certified technicians and claims advisors available via phone or live chat.
How do I claim my SquareTrade warranty?
To claim your SquareTrade warranty, you will need to initiate the claim process online by visiting SquareTrade’s website. Select the item that you need to file a claim for, and then fill out the form on the site.
Make sure to include all of the relevant details about your device and the issue that you’re having.
The next step is to submit your claim, and then you will receive an email confirmation with a claim number. After that, you may be asked to submit documentation, such as photos or videos, to help support your claim.
For example, if you need to repair a cracked phone screen, SquareTrade may request a picture of the problem.
Finally, once your claim is approved, you will receive instructions on how to obtain service or repair for your device. Depending on your warranty, this could involve receiving a replacement device, getting a cash settlement, or having the item fixed by a repair service.
What situations are not covered by the SquareTrade protection plan?
The SquareTrade protection plan does not cover any intentional damage, loss, or theft of the covered device, normal wear and tear, damage due to external causes such as floods, earthquakes, and other natural disasters, any pre-existing conditions, issues caused by third-party repairs, consumable parts, such as batteries and plastic items, any accidents or damage caused by abuse, any issues caused by operating outside of the manufacturer’s or operating system’s specifications and directions, or any environmental damage.
Additionally, the protection plan does not provide coverage for any device that has not been properly registered with SquareTrade.
How long do you have to file a claim with SquareTrade?
If you purchased your SquareTrade protection plan within 30 days of buying or receiving your device, you have 60 days from the date of purchase to file a claim with SquareTrade. If your SquareTrade protection plan was purchased more than 30 days after buying or receiving your device, you have 30 days from the date of purchase of your protection plan to file a claim.
You must file your claim within the applicable time period in order to be eligible for coverage by SquareTrade.
In addition, you must have possession of the device when filing your claim in order for coverage to be applied. If you do not have possession of the device at the time of filing, you will not be able to file a claim and will lose the benefits of your protection plan.
How do I get my money back from SquareTrade?
If you’ve purchased a protection-plan from SquareTrade and would like to get your money back, here’s what you need to do. First, access your SquareTrade account to check if you’re still within the refund period.
Depending on your protection plan, SquareTrade offers a refund within a certain period of time (typically 30 days). If you’re still within that time, contact the SquareTrade Claims Department to file a refund request either via phone or email.
You can find their contact information on the SquareTrade website. If you’re outside the refund period, you’re unfortunately not eligible for a refund. If you’re unsure what your refund period is, you can email their customer service team, who will be happy to clarify this for you.
Be sure to have your SquareTrade account number and order number ready when you contact them.
