No, Fitbit will not replace a replacement. Fitbit products come with a limited one-year warranty, which covers any defects in materials or workmanship. Outside of this warranty period, Fitbit will not provide free replacements.
Although you may be able to purchase a replacement device through customer support, it is important to keep in mind that all purchases are final, and Fitbit does not offer refunds or exchanges. If you need to repair or replace your Fitbit device outside of this warranty period, you may be able to take advantage of a Fitbit Care plan, which includes perks like access to a customer success specialist and extended coverage for device repairs.
How do I replace my old Fitbit with a new one?
Replacing an old Fitbit with a new one is fairly straightforward. First, purchase the new Fitbit of your choice and make sure the correct size is chosen. Next, install the app for the Fitbit on your phone or computer.
Next, open the app and sign into your existing account. From the dashboard view, select the Fitbit device you plan to replace from the list. This will bring you to the setup page for the device. Here, tap “Set Up a New Device” and follow the instructions.
This includes ensuring that Bluetooth is turned on, connecting your Fitbit and your device, and viewing data from your old device on the app.
If you’re replacing the same type of Fitbit, all of your existing data will be synced. However, if you’re upgrading to a more advanced model, it’s likely you’ll have to re-enter some data.
Once everything is set, you’re ready to use your new Fitbit. Enjoy tracking your activity, sleeping patterns, and other wellness metrics with your new device.
Do Fitbits have a lifetime warranty?
No, Fitbits do not have a lifetime warranty. In the US and Canada, Fitbit products are covered by a limited one-year warranty that covers replacements or repairs due to defects in materials or workmanship.
In Europe and other regions outside North America, Fitbit products are covered by a limited two-year warranty. For more information on coverage and limitations, you can refer to the Fitbit warranty statement located on the official website.
How long is a Fitbit supposed to last?
Fitbit devices are designed to last for approximately 3-5 days before needing to be recharged. This is based on the device model, intensity of use, and other factors such as sleep tracking. For example, if you are using your Fitbit on a daily basis to track your heart rate, daily steps, calories burned, and other metrics, its average battery life will be significantly lower than if it was used only to track steps and distance.
To maximize battery life, you should try to turn off features you are not using, such as sleep tracking and constant heart rate monitoring.
What do you do if your Fitbit stops working?
If your Fitbit stops working, there are a few things you should try before you consider replacing it. First, make sure that it is charged and try a different charging cable. Also, try restarting your Fitbit.
To do this, press and hold the button for 10 to 12 seconds until you see the Fitbit logo. If you have synced your device with the Fitbit app, try uninstalling and reinstalling it to see if this helps.
If your Fitbit still isn’t working, you should contact the Fitbit customer service team for help. They can answer any questions and help you with any technical issues. If the problems persist, they will likely advise you to consider replacing your Fitbit.
What does Fitbit warranty cover?
Fitbit offers a limited one-year warranty which covers defects in materials and workmanship that occur with normal use of the product. The warranty does not apply to damages caused by accidents, misuse or abuse, lack of reasonable care, commercial use, or normal wear and tear.
Additionally, Fitbit does not cover any product loss or damage due to theft or loss, unauthorized repair, modification, or power surge. The warranty does not extend to damages resulting from improper installation, operation, or maintenance of the product.
If your Fitbit product is found to be defective, Fitbit will replace the product with a functionally equivalent product that is either new or refurbished. If the same product is no longer available, Fitbit will replace it with a substitute of similar design, functionality and features.
Fitbit reserves the right to modify the features, functionality and design of any products covered under the warranty at any time. The warranty does not cover physical damage to the product, including but not limited to, broken screen, water damage, and cosmetic damage.
Fitbit’s warranty covers only the product itself and does not cover any physical property damages or losses that may be sustained by using the product.
How do I return a broken Fitbit?
If you need to return a broken Fitbit, the process is easy. First, make sure you have your Fitbit’s serial number handy. You can find this on the back of the device or in the Fitbit app. Next, visit Fitbit’s website to start the return process and initiate the return process.
You will need to provide your serial number, reason for return and proof of purchase in order to complete the process. Then, you can choose to print out a pre-paid shipping label or get instructions for mailing your Fitbit to Fitbit.
Finally, once Fitbit receives your device, Fitbit will assess your Fitbit and determine if it’s eligible for repair or replacement. Depending on the outcome, Fitbit may send you a replacement device, refund your money or give you store credit.
If needed, Fitbit can also assist with setting up your new device or help transfer your data to it.
How long do Fitbits normally last?
Fitbits are designed to be long-lasting devices, but like any electronics product, the life span of a Fitbit can vary. Generally speaking, most Fitbits will last around five to seven days with regular use before needing to be recharged.
Some older models may have shorter battery life, while newer models such as the Versa 2 can last for up to seven days on a single charge. It should also be noted that special features such as Always-On Display or 24/7 Heart Rate Tracking can have an impact on battery life, potentially reducing the amount of time a Fitbit can last before needing to be recharged.
In addition, environmental conditions such as excessive heat and cold can have an effect on battery life. Lastly, to help ensure a longer battery life, Fitbit recommends charging with an approved charger and routinely cleaning your device and charging contacts.
How many years does Fitbit battery last?
Fitbit devices generally have a battery life of around 5 days, though this varies depending on the type of device and the type of activity it records. The Fitbit Flex 2, for example, has a battery life of up to 5 days and the Fitbit Inspire HR has a battery life of up to 10 days.
Fitbit Alta HR devices have been known to last up to 7 days on a single charge. Keep in mind that battery life may be impacted by the type of activity you’re tracking, and the type of features you’re using.
For example, if your Fitbit is set to vibrate for alarms, the battery life may decrease. Additionally, certain features, such as the automatic sleep detect and the continuous heart rate monitoring, will require more frequent charging in order to continue working properly.
Why do Fitbits only last a year?
Fitbits are designed to last for an average of one year, which is typical for wearable devices of this type. The battery life of a Fitbit typically diminishes over time and usage, and replacing the battery on most Fitbit models is difficult, if not impossible.
Additionally, with the introduction of new technology at a quickly-evolving rate, the hardware components and internal memory may become outdated over a period of time, leading to decreased usage of the device and potentially, device failure.
As the technologies used in Fitbits are regularly upgraded and refreshed, it is not uncommon for Fitbit models to become obsolete within a year. This is why it’s important to stay up to date with the latest features and Fitbit models in order to keep enjoying the device’s functionalities and features.
Can I Get My Fitbit repaired?
Yes, you can get your Fitbit repaired. Depending on the type of Fitbit you have, there may be a few different ways to repair it.
If you have a Fitbit Flex or Alta, you can send it in to Fitbit’s repair center. All you need to do is fill out their online form, and they’ll provide you with a shipping label. Once they receive your device, they’ll diagnose the issue and let you know how much it will cost to repair.
You can also try contacting the manufacturer directly. They may be able to provide you with some troubleshooting tips over the phone or through email, or they may be able to direct you to an authorized repair center near you.
If your Fitbit is still covered under warranty, you may be able to get it repaired or replaced at no cost. Many Fitbit devices come with a one-year warranty, so it’s worth double checking the warranty coverage.
Finally, if your Fitbit is no longer covered under warranty, you can always look for a third-party repair service. Some third-party repair services offer competitive prices and same-day service, so you won’t have to wait too long to get your Fitbit back up and running.
How long does a Fitbit last before replacement?
The average lifespan of a Fitbit is between 1-3 years depending on the type of model and how often it is used. With proper care, some Fitbit models may even last longer than 3 years. To extend the life of your Fitbit, it is important to avoid moisture, refrain from over-charging, and keep it away from abrasive surfaces.
Additionally, many Fitbit models come with firmware updates that may help to extend their life and improve functionality.
If you do require a replacement Fitbit, it is recommended to purchase from an authorized dealer or from Fitbit. com to ensure you receive a genuine product that is covered by the manufacturer’s warranty.
Does a Fitbit battery wear out?
Yes, a Fitbit battery will eventually wear out and need to be replaced. Generally, Fitbit devices have lithium-ion batteries that will last approximately 4-5 days, depending on the device and usage. When the battery life begins to decrease, it can be difficult to diagnose the exact problem: the battery may have reached its full capacity, the charger may be faulty, the Fitbit itself may be low on power or not working properly, or the battery itself may be defective.
Additionally, in some cases, the Fitbit software may need to be updated in order for the device to properly receive a charge.
Ultimately, when a Fitbit battery begins to show signs of wear and tear, it would be best to contact Fitbit customer service or seek in-person servicing from a professional. A professional may be able to diagnose, repair, and/or replace the battery, based on the issue.
Why has my Fitbit screen gone black?
The internal workings of the device, or the display itself.
If the battery is drained, charging it should resolve the issue. Put the Fitbit on its charger and wait for the light to turn orange or green. If the Fitbit is under warranty, you may be able to get a replacement battery, otherwise it would need to be replaced.
If the battery is not the issue, there could be a problem with the internal workings of the device. The Fitbit will likely need to be returned to the manufacturer to be properly diagnosed and repaired.
The display could also be the issue. If the display is cracked or scratched, the device will need to be replaced. If the display is just blank, it may be a simple issue. Try restarting the device- press down on the button for several seconds until the logo appears.
If the Fitbit still doesn’t turn on, contact customer service.
How do I fix my Fitbit that won’t charge?
If your Fitbit won’t charge, it can be incredibly frustrating. The good news is that you can often fix this issue yourself with a few simple steps.
First, check that your Fitbit is properly connected to the charging cable. Make sure your tracker is properly aligned on the charging cable and securely snapped into place. Unplug and replug the charging cable if necessary.
Second, take a look at your charging cable and the port it plugs into on your Fitbit. Make sure both ends are free of debris, dust, and dirt that can interfere with the connection. If they look dirty, rub them gently with a soft cloth to clean them and to ensure a good connection.
Next, make sure you’re using the charger that came bundled with your Fitbit. Though most USB cables will work, some are not compatible.
Finally, if your Fitbit is still not charging and all the steps above haven’t worked, you should restart it and then try charging it again. To restart your Fitbit, press and hold the button for 10-15 seconds until you see the Fitbit logo appear.
If these steps and restarting your tracker do not fix your Fitbit, then it could be an issue with the charging cable or port on the tracker. In that case, it’s best to contact Fitbit’s official customer service to get a replacement cable or parts.
