Yes, you can add items to your Instacart order after you’ve checked out. To do this, open your order and select the “Change order” button at the bottom of the screen. This option is only available after you’ve completed your order and before the delivery window has begun.
During the “Change order” process, you can add additional items as well as remove items from your order and modify quantities. You will have to recheck out and your delivery time may be adjusted accordingly.
Furthermore, any additional items will be subject to the store’s availability and the delivery fee may change accordingly, depending on if you go over the store’s minimum order amount.
What happens if you make a mistake on Instacart?
If you make a mistake while shopping on Instacart, the best course of action is to contact Instacart customer service as soon as possible. Depending on the type of mistake, they may be able to help you reverse any inaccuracies, or provide an alternative to make up for any inconveniences.
For example, if a shopper mistakenly purchased an item that you actually selected, Instacart may be able to refund your money for the incorrect item. On the other hand, if you meant to purchase an item that was left out of the order, Instacart may be able to provide a credit for the cost of the missing item.
In any case, allowing Instacart to know about the mistake in a timely manner typically leads to the best outcome for everyone.
When you contact Instacart, be sure to provide as much detail as possible about the order, including access to any photos of the incorrect order if applicable. This allows them to better understand the nature of the error and obtain the best resolution.
Additionally, remember to be polite and courteous when you contact customer service so they can better help you and make the situation right.
How do I change my delivery info on Instacart?
You can update your delivery information in the Instacart app.
1. Open the Instacart app and log in.
2. Tap your profile photo at the upper right corner.
3. Tap ‘Edit Profile’ and then the ‘Delivery Address’ tab.
4. You can add or update your delivery address here.
5. Tap ‘Save’ when you are done.
Note that you can only have one delivery address at a time. If you have multiple addresses you would like to deliver to, you will have to select and update your delivery address each time you shop.
How do I manually add items to Instacart?
If you want to manually add items to your Instacart order, the process is quite simple.
First, open the Instacart website or app on your device. From the home page, select “Add Items” from the main menu, or click the “+” icon in the upper right-hand corner. You can then browse the list of items to add from the categories listed.
Once you find the item you need, click on it and enter the quantity you want to add, as well as any notes about the item. To add the item to your order, click the “Add” button. Note that in order to add items to Instacart, you must have an active subscription and be logged into the account associated with that subscription.
You can also add items to Instacart by using the “Order Now” or “Shop Now” links provided by some of their partner stores. Clicking on these links will open a new window with the retailer’s website, where you can search for the items you need and add them to your Instacart cart.
Once you have all the items in your Instacart order, you can proceed to checkout. This can be done by clicking the “Checkout” button on the Instacart main page. From there, you will enter your payment and delivery information and complete your order.
Do Instacart shoppers pay for missing items?
No, Instacart shoppers do not pay for missing items. Instacart has a policy in place to protect shoppers if they are charged for an item that is missing or different than what was ordered. If an Instacart shopper encounters a situation like this, they should attempt to contact the store and have the issue resolved.
Otherwise, the Instacart shopper can contact Instacart customer service to file a dispute. When the problem is escalated and found to be the store’s fault, they will refund the shopper any money that was taken out of their account.
The policies of Instacart are constantly evolving, so it is important for the shoppers to regularly check the Instacart app and website for the latest procedures and protocol.
Can you take your kid with you Instacart?
Yes, you can take your kid with you when using Instacart. This is an especially great option if your child is old enough and allowed to help you with the grocery shopping. Before heading out on your Instacart shopping trip, it’s important to make sure your child understands the basics of grocery shopping, such as only taking items from the shopping list and not to pick up additional items unless you give permission.
Although it’s tempting to involve your children in picking out fruit or bakery items, you should also make sure to respect store policies. For instance, many stores do not allow people to sample food items.
If you find yourself in that situation, it’s helpful to explain to your child why you’re not able to let them try something before buying it. Another important tip is to stay safe during your Instacart trip.
Make sure to avoid crowded aisles and to keep your hands clean by using the sanitizing stations around the store. Finally, keep an eye on your older children when talking to store employees, as you’ll want to make sure that the conversation is appropriate.
With a few tips to keep your Instacart trip safe and efficient, you and your kids will be able to make the most out of your grocery store visit.
Can couples do Instacart together?
Yes, couples can do Instacart together if they wish. Instacart allows for independent contractors to join their platform and take on orders. Therefore, if two people are comfortable shopping together, there’s no reason they shouldn’t be able to partner up and complete Instacart orders together.
That said, there are some things couples should keep in mind if they are considering doing Instacart together. Firstly, Instacart requires each individual to have their own account, so they’ll need to both sign up in order to work together.
Additionally, if the couple is interested in getting the most out of their Instacart shopping trips, they should create a joint shopping list prior to leaving for the store. This helps to ensure that both of their orders are fulfilled quickly and accurately.
Finally, couples should take into consideration how they will manage payments for orders. Since Instacart pays out on a per-order basis, it might be a good idea for the couple working together to agree on a payment plan beforehand.
What does Diamond CART mean on Instacart?
Diamond CART on Instacart is a feature that allows customers to place orders before any other orders available in their area. With Diamond CART, customers can move to the front of the line and have priority over orders placed by other customers.
The Diamond CART feature is only available in certain cities and regions and is a valuable service for those who need their groceries quickly or are looking to beat others to the freshest items. When customers select the Diamond CART option, they will be charged a fee of $7 on top of their basket.
This extra cost makes sure that other customers are not hurt by the privilege of someone else getting their orders before them. To make sure customers have the freshest items available, Instacart uses advanced algorithms that take into account their supply, the time it takes to deliver items, the capacity of their local partners, and the order demand in the area.
This allows customers to get the freshest items no matter what kind of order they place, including those placed through Diamond CART.
How do I chat with customer service on Instacart?
If you wish to chat with customer service on Instacart, you can do so by visiting the Instacart Help Center at https://help. instacart. com/ and selecting “Contact Support” at the top of the page. Once on the Contact Support page you can select “Chat” to start an online chat session with an Instacart customer service agent.
You may also be able to contact Instacart customer service by calling their phone numbers listed on the Contact Support page or by sending a message via email. Before you contact customer service, it is recommended to gather the following information:
• Email address used to create your Instacart account
• Date of your last order
• Order number
• Details of the issue you’re having
Once your chat session is underway, the customer service rep should be able to provide you with the help you need.
How do I stop Instacart batch?
Stopping an Instacart batch is relatively straightforward. Depending on the type of order you have, there are various ways to stop a batch:
1. If you have a Pickup order – you can simply select the ‘Cancel’ option in the Delivery tab of your Instacart app.
2. If you have a delivery order – you can go to the ‘Orders’ tab on your app, and select ‘Cancel Your Delivery’.
3. If you have an order placed through an Instacart Partner, such as Whole Foods or Loblaws, you can log in to the associated app and cancel your order.
4. Lastly, you can contact Instacart Customer Care directly to cancel your order. You can reach them via phone, chat, or email.
Once you have followed the appropriate steps for your type of order, your batch will be stopped and you will receive an email confirmation of the cancellation from Instacart.
What happens if the customer cancels the batch Instacart?
If a customer cancels a batch Instacart order, the order will be automatically cancelled and the customer will not be charged for the order or any applicable delivery fees. The customer will receive an email notification confirming the cancellation, and the refund will post to their account within one to two business days.
If the customer has already paid for the order, the funds will be returned to the payment method used for the order. The driver assigned to the order, who was in route to the store at the time of cancellation, will be notified that the order has been cancelled and they can proceed to the next assignment.
Depending on the cancellation policy of the store, the customer may be subject to a cancellation fee.
Can Instacart shoppers bring their kid?
Whether or not a shopper can bring their child to work is dependent on their store’s policy. Instacart does not have any official policies governing these situations, so it is important for shoppers to check with their store manager and discuss the situation with them.
It is important that the child does not interfere or interfere with the shopper’s ability to perform their job. If the shopping store does not prohibit children from being at the store while the shopper is there, some policies may be in place to offer a safe and secure environment for the child.
For example, shoppers might be asked to provide a guardian to accompany the child at all times while they are shopping.
In addition, shopper should make sure they are familiar with their store’s safety and cleanliness standards. Shoppers should ensure that the child is being watched at all times and is not wandering off in the store or coming in contact with any hazardous materials.
Ultimately, it is up to the store to decide if shoppers are allowed to bring their child to work. It is important for shoppers to make sure they are aware of their store’s policies and to take the necessary precautions if their store allows for children to accompany them on their shopping trips.
How many cancellations can you have on Instacart?
Instacart does not have a set limit on how many cancellations you can have. However, they do reserve the right to remove shoppers from the platform if they have too many cancellations. If you have any questions or concerns about your account due to a large number of cancellations, it is best to contact Instacart directly.
The most important thing to remember is that as a shopper, it is important to understand the terms and conditions of shopping with Instacart. These will state what happens when a customer cancels an order and how shoppers are expected to deal with situations like these.
Instacart is also committed to providing a five-star experience to all customers, and as such, they may take corrective measures if shoppers consistently fail to adhere to their policies.
It is also important to note that customers have the right to cancel orders prior to the expected delivery time. As a shopper, this means it is important to be responsive to customer inquiries and be prepared to work with them should a cancellation occur.
Do I have to return groceries Instacart?
No, you do not have to return groceries purchased through Instacart. However, you may be eligible for a refund if your order is not satisfactory. You can request a refund through Instacart’s support page, or you can contact the store directly.
When requesting a refund, be sure to include your order number and any relevant information or photos. Depending on the store’s return policy, the amount of your refund may be reduced. For example, perishables and items purchased from specialty stores are usually nonrefundable.
Additionally, if you paid for an expedited delivery, the delivery fee may not be refundable.
What do you do if Instacart customer isn’t responding?
If an Instacart customer isn’t responding, the first step is to try and reach out to them directly. First, check the delivery app or website to confirm that the customer has seen the messages. If these messages have not been seen, try contacting the customer by phone, email, or a messaging platform.
If the customer doesn’t answer right away, wait a few hours and attempt to contact them again.
If the customer still isn’t responding, reach out to other services like Instacart Support or the Instacart Shopper Hotline. These teams can provide extra assistance that may help reach the customer and can provide resources to complete your delivery.
Finally, if all else fails, try canceling the order and moving on to the next one. This will ensure that your time is not being wasted and that you can continue to accept orders without any hold ups.
Why was my Instacart order canceled?
There could be a variety of reasons why your Instacart order was canceled. Depending on the store you are ordering from, there may be a limited supply of certain items, high demand for certain items, or availability of delivery times.
Your order may have been canceled if the store has run out of stock of some of the items you ordered, or if the order was not completed in time for the requested delivery window. If you are unable to locate the item you are looking for on the Instacart website, the item may be sold out, and your order was canceled.
Another possible reason is that the store experienced an issue with their item ordering system or their delivery system, which is beyond the control of Instacart. The Instacart customer service team will be able to provide you with more information if you have any further questions regarding your order.
What if Instacart can’t find a shopper?
If Instacart can’t find a shopper, then they will reach out to you to let you know. Instacart will also display an estimated delivery time on the order based on the availability of shoppers in the area.
In some cases, it can take some time to locate a shopper and a longer estimated delivery time may be displayed. However, in most cases, Instacart will be able to locate a shopper quickly and be able to deliver your items in a timely manner.
If Instacart still can’t find a shopper after a significant amount of time, Instacart Support is available 24/7 and will be able to assist you with any questions or concerns you may have.
What happens if Instacart doesn’t have item?
If Instacart doesn’t have an item, shoppers will be notified that the item is out of stock, and they will have the option to substitute it with a similar item. If shoppers are unhappy with the substitution, they have the option to cancel the order or contact Instacart Customer Support to request a credit.
Instacart also offers shoppers the opportunity to join the waitlist for an out of stock item. If the item you want becomes available, Instacart will notify you, and you can reorder it.
