Yes, you can cancel a Curology shipment. To do so, you will need to log into your Curology account and access the subscription settings. From there, you will be able to review and cancel any upcoming shipments before they ship out.
You can also adjust the shipment frequency, skip a shipment, or put your account on hold with a few clicks of your mouse. If you need additional assistance, you can reach out to Curology’s customer support team through their website.
They can provide more detailed instructions and help ensure that your account is set up as desired.
Can I cancel Curology and get a refund?
Yes, you can cancel Curology and get a refund. It is easy to cancel your subscription and you can do it any time you want on the Curology website. To cancel your subscription, simply log in to your account and then look for the “Cancel Subscription” button at the bottom of the page.
Once you have completed the cancellation process, you can expect a refund within 7 to 10 business days. Additionally, Curology also has a customer service team available to answer any questions related to subscription cancellation and refunds.
Can you cancel Curology after the trial?
Yes, you can cancel your Curology subscription at any time during or after your free trial. To cancel, you must log into your Curology account and select ‘cancel subscription’ in the ‘billing’ section.
Your subscription will end immediately and will no longer be charged. Please note that you may have already been charged for the month of service before your trial ended, so you may need to contact customer service to resolve any billing issues.
Additionally, you can also contact Curology customer service to discuss any refunds or returns associated with cancelling.
How long does a Curology shipment last?
The length of time a Curology shipment lasts will depend on how often you use your custom skincare treatment, as well as the size of the shipment you order. Generally, an initial shipment is designed to last 4–6 weeks if used as directed.
However, if you’re using your treatment more frequently than every other day, a larger shipment with a higher volume of products may be required to ensure you don’t run out. Curology also offers larger refill shipments that can last up to 3 months in some cases.
It is important to note that products should not be used past their expiration dates, so you should monitor your usage and order shipments accordingly.
Does unopened Curology expire?
No, unopened Curology products do not expire. However, they should be kept in a cool, dry place, out of direct sunlight, and away from extreme temperatures, as this can degrade the potency of the products.
Once opened, they should be used within the expiration date printed on the product packaging. Curology’s products are designed to be used within one year of opening to ensure the best possible results.
All of the product ingredients are specifically chosen for their stability and effectiveness, so keeping them out of direct sunlight and extreme temperatures is an important step for preserving and prolonging their efficacy.
Why is my shipment on hold Curology?
Your shipment may be on hold due to several reasons. First, there may be an issue with your order that we need to review and address. This could include billing information, prescription information, or address that we need to confirm.
Second, if you recently updated your payment information, we may be waiting for the payment to go through. Third, your shipment may be on hold due to a prescription waiting period. Curology requires some prescriptions to be reviewed by medical professionals in accordance with state laws and regulations, which may cause an additional delay.
Lastly, if you recently updated or added any new medications, your shipment may be on hold for an additional review.
Please contact us at help@curology. com or 800-977-9115 to have your account and shipment reviewed. Please have your Curology account information handy to help us investigate the issue and bring your package closer to you.
How long does it take to get your treatment plan from Curology?
The timeline for receiving your treatment plan from Curology depends on a number of factors. First, you will need to submit a comprehensive skin profile that includes lifestyle and medical history as well as recent photos of your skin.
Depending on how much information you provide, this may take anywhere from 15-60 minutes. Once you submit your skin profile, you will hear back from your provider in 2-3 business days.
Your provider will evaluate your skin profile and medical history, and develop a personalized treatment plan based on their findings. Once your provider completes their assessment, they will contact you via email or phone to discuss the plan, answer any questions, and determine if any further assessment is needed.
Your treatment plan should be finalized within a week of submission.
Your treatment plan will include a customized regimen of Curology products tailored to your unique needs and concerns. These products can include a moisturizer, cleanser, and Curology-prescribed skincare medication.
Once your treatment plan is finalized, your products will be shipped within 5-7 business days.
Overall, you can expect to receive your treatment plan from Curology within two weeks of entering your skin profile.
How much does Curology actually cost?
Curology is a personalized skincare solution that costs $19.95 per month. This subscription service provides you with a tailored regimen consisting of a cleanser, moisturizer, and other custom-blended products designed for your individual skincare needs.
During your initial consultation, a dermatology provider will review your concerns and create a customized treatment plan for you. Your Curology subscription also includes ongoing dermatologic support and access to a Curology aesthetician to answer any of your lingering skincare questions.
Additionally, you may purchase additional products such as an antioxidant serum or spot treatment directly from the Curology website.
Does Curology charge you every month?
Yes, Curology charges you on a monthly basis. After sign-up, an authorization charge of $4.95 will be made to your credit card. As long as you maintain an active subscription, the same $4.95 authorization charge will be made every month to keep your account active.
This ensures that you continue to receive your customized skincare products every month. The remaining balance of your first Curology order will be charged after your custom product(s) have shipped. We will send you a tracking number as soon as it ships.
Subsequent orders will be charged in full on the 15th day of the month, and your custom products will be delivered soon afterwards. Your payment information will remain securely in your account, and all of your Curology orders are charged automatically each month so you never have to worry about missing an order.
How long does it take for Curology to work?
The answer to this depends on a few factors and every person’s experience is different. Generally speaking, it typically takes around 2 to 4 weeks for people to notice a difference from Curology treatment.
However, it may take up to 12 weeks for others to see significant results. It’s important to note that everyone’s skin is unique, and therefore everyone has a different experience with Curology. Results will vary and it is recommended to give yourself a full 12 weeks to notice the full benefits of the customized treatment plan that Curology provides.
During this period, it’s important to use the treatment plan consistently to see the desired results.
Which works better proactive or Curology?
It really depends on the individual and their needs. Proactive is a skincare system meant to be used in concert with a customized skin care plan provided by a licensed dermatologist. It uses active ingredients in high-quality formulations and has been proven to improve skin clarity, reduce oil production, and reduce discoloration.
It can also improve elasticity, reduce wrinkles, and fade scars. Curology, on the other hand, is a custom skincare system that is tailored to each individual based on a detailed questionnaire and consultation with a licensed provider.
The ingredients used in this kit can be tailored to the individual’s skin type, sensitivities, and lifestyle. Curology can help reduce dark spots, acne, wrinkles, and fight discoloration as well. In some cases, Curology has been known to reduce blemishes and wrinkles faster than Proactive.
Ultimately, it really depends on what each individual is looking for and how their skin is responding. Both are highly effective, but it may be more beneficial to consult with a dermatologist to determine which system is best for you.
Is the first month of Curology free?
No, the first month of Curology is not free. Curology follows a subscription model, and they require customers to subscribe in order to access their service. The subscription main include a monthly fee which covers a 3-month supply of your custom formula, with free shipping and free returns as well as access to virtual skin care consultations with Curology’s licensed providers.
As part of the subscription, they also offer members an opportunity to cancel anytime before the next billing cycle to avoid charges.
What is included in the Curology free trial?
The Curology free trial includes access to their personalized skincare product, which contains a combination of base cream and up to three active ingredients tailored to meet your specific skincare needs.
When you join the trial, you will complete a skin health quiz designed to match you with the perfect customized product and be presented with a tailored skincare plan. You’ll also be assigned a Curology provider to help you get the most out of the trial.
Your trial package includes a full 30-day supply of your personalized skincare product, plus a mini-module on skincare basics. All of this is shipped to your door free of charge. In addition, you get access to the Curology community of providers and fellow members with the same goals as you.
Interact with them in the discussion forums and support groups to ask questions and get advice.
At the end of the trial period, you will be know if or how the product worked for you. You can choose to discontinue at this point or continue with the product subscription, which includes free refills as needed.
You can cancel anytime and Curology offers a satisfaction guarantee.
How much do you have to pay for Curology?
The cost of Curology can vary depending on the skincare plan you choose. The monthly subscription fee for Curology starts at $19.95 per month and increases based on the ingredients included in your prescription treatment.
This fee includes a customized ingredient list, custom-blended prescription treatment that you apply each night, and ongoing medical advice and updates from your provider. Additionally, you may purchase a customized nighttime moisturizer with SPF for an additional fee of $5 per month.
Curology also offers drugstore product recommendations and rewards. Lastly, the cost of shipping is included in the subscription fee.
How long does Curology free trial take to ship?
The Curology free trial typically takes about 7-10 days for the package to arrive. Once your free trial order is submitted, your package will be shipped within 1-2 business days. After it has been shipped, you can usually expect an email with tracking information within 1-2 days.
The delivery time will then vary depending on your postal or courier service. In some cases, it may take up to 2-3 weeks to receive your package.
How hard is it to cancel Curology?
Canceling your Curology account is a relatively straightforward process. However, if you are thinking of canceling and still have product, it is important to note that you will not be able to go back and redeem it.
We also recommend that you pause your subscription prior to canceling, for this reason.
To cancel your account, you can either call Curology Customer Care (1-877-907-6088) or log into your account and click on “My Account” then “Manage Subscription” and click on the “Cancel” button. If you are still within the first-month window and want to cancel immediately please contact Customer Care.
After canceling, you will also need to email Curology in order to request they delete all personal information associated with your account.
If you have any questions or concerns please give Curology Customer Care a call. They can help you make sure that you complete the cancellation process correctly and answer any questions that you may have.
Can you skip months with Curology?
Yes, you can skip months with Curology. When you sign up for Curology, you will be asked to choose which plan you’d like to be on. This plan will determine how often you receive your Curology products.
If you choose a “monthly subscription” plan, you will receive your products every month. However, if you decide at any time that you would like to skip a month, you can do so. To do this, you will go to your account page and “skip” the corresponding month that you don’t want to receive your products.
You can also use the account page to adjust your Curology subscription to a “bimonthly subscription” plan or other, allowing you to receive Curology products every other month instead of every month.
What happens if I run out of Curology?
If you run out of Curology, you should speak with your provider to discuss ordering and shipping more. Depending on your provider, the refill and shipping process might take some time and tracking your order can often take several days.
In the meantime, you can still use the Curology app to check in each week and communicate with your provider about your skin concerns. You may also want to use the app to keep track of the products you’re using and any changes that happen between shipments.
If questions or issues arise, you should feel free to reach out to Curology’s customer care team through the app.
Can you change a shipping address for Curology?
Yes, you can change the shipping address for your Curology orders. To do this, simply log in to your account – the address you use when you order – then go to “My Account” and click on “Addresses”. You will see a list of your saved addresses and you can edit, delete, or add a new address.
Once you’re done, simply click “Save” to save the changes. If you select a new address, it will automatically update your shipping address for future orders. Please note, that this change will not affect orders that were already placed, so be sure to update your address before ordering.
