Yes, you can return an opened item to PetSmart. In order to do so, you will need to bring your item, along with your original receipt or proof of purchase, to your nearest PetSmart store. PetSmart will accept returns of opened items as long as they are in new or unused condition and returned within 60 days of purchase.
Please note, however, that PetSmart will not accept returns on items that are perishable, such as food or treats, or on grooming services and live animals. If you are returning an item due to a defect or quality issue, you may be eligible for a refund or exchange.
If you are unsure if your item qualifies for a return, please contact PetSmart customer service for further assistance.
Can I return food to PetSmart if my dog doesn’t like it?
Yes, you can return food to PetSmart if your dog does not like it. PetSmart has a 100% satisfaction guarantee policy, which means that you can return your food within 30 days of purchase if your dog doesn’t like it.
When you return the food, you’ll need to provide proof of purchase, such as a receipt or the bag of food. You may also need to provide a detailed explanation as to why your dog doesn’t like the food.
Depending on the store, PetSmart may require you to fill out an online return form to explain your return. Once the store approves your return, they will issue you a refund or exchange the food for something else.
Can you return to PetSmart without a receipt?
Yes, you may be able to return to PetSmart without a receipt, depending on the item you’re attempting to return. Some items may have restrictions and may not be eligible for returns without a proof of purchase.
Depending on the item and the time of purchase, PetSmart may allow a return even if you don’t have the original sales receipt. If you don’t have the sales receipt and the item is within the return window, you may be eligible to return the item to your local store with an acceptable form of identification such as a driver’s license, state-issued ID, military ID, or a passport.
PetSmart may be able to look up purchase records in store if you provide information such as the card used and approximate date of purchase. If the item is no longer in the store’s inventory, you may not be eligible for a return and will receive a merchandise credit in the form of a PetSmart gift card or store credit.
How long does a refund from PetSmart take?
The time it takes to receive a refund from PetSmart will depend on a few factors such as the original payment method and if the refund is being issued to an original form of payment or an alternate form of payment.
In general, if the refund is being issued to the original form of payment (such as the debit/credit card used for the original purchase), it can take 3-5 business days from the date the refund was initiated for the money to show up in your account.
If the refund is being issued to an alternate form of payment, such as a cash refund, it can take up to 10 business days. In either case, it is best to contact PetSmart’s customer service team to get an exact timeline related to your specific refund.
What does PetSmart do with returned fish?
When a customer returns a fish to PetSmart, the store works with its suppliers to determine a safe disposition for the fish. This may include donations to reputable organizations such as public aquariums or schools, relocation of the fish to another PetSmart store, or, under limited circumstances, humanely euthanizing the fish to prevent undue suffering.
In general, PetSmart strives to find a new home for returned fish whenever possible. PetSmart also takes great efforts to help its customers select healthy fish and provide the proper equipment and care instructions for those fish.
The store provides live-arrival guarantees and 14-day health guarantees on fish, as well as 24/7 access for customers seeking advice on the health of their fish.
Is chewy owned by PetSmart?
No, Chewy is not owned by PetSmart. Chewy is an online store specifically for pet supplies, with over 1,500 brands and more than 100,000 items for purchase. Founded in 2011 by Ryan Cohen and Michael Day, the company was sold to PetSmart for $3.
35 billion in 2017. However, Chewy has continued to operate as a separate entity from PetSmart. The founder, Ryan Cohen, has remained CEO of the company even after the acquisition and has overseen the launch of new products and services.
Will PetSmart take back unopened food?
Yes, PetSmart will take back unopened food in most cases. If you have purchased an item within the last 60 days with proof of purchase and the item is in its original packaging, the customer service team will be more than happy to give you a refund, exchange or store credit.
Additionally, if you have purchased an item online, PetSmart’s return policy states that you must contact them within 30 days of the date of shipment to be eligible for a return, exchange or store credit.
However, be sure to contact your local PetSmart store directly to ensure they accept returns, exchanges and store credit, as these may vary depending on the store location. Additionally, grooming services, live pets and special orders may not be eligible for returns or exchanges.
Can I return opened dog food to Pet Supplies Plus?
It depends on the individual store’s return policy. In general, Pet Supplies Plus stores may allow you to return opened dog food, but you should always check with your local store first to see what their exact policy is.
Some stores may only allow unopened packages to be returned while others may accept opened items. Additionally, Pet Supplies Plus may require a receipt to accept returns.
Does PetSmart replace fish?
Yes, PetSmart does replace fish. PetSmart offers a 14-day guarantee, which means you can return any fish to your local PetSmart store within 14 days of the purchase date for a full refund or store credit.
Please keep in mind that you should look for and note any signs of stress when receiving your fish, as this can indicate potential future health issues. To protect the health of other fish, you will need to have your new fish quarantined and tested for parasites as soon as possible.
PetSmart also offers a 100% replacment guarantee for freshwater fish, invertebrates, and live plants. If any of these items do not arrive alive within 24 hrs of your purchase, please keep all unused items in the original bag, along with original store receipt and take the bag to your local PetSmart store for a free replacement.
What is the return policy at PetSmart?
PetSmart has an 100% Satisfaction Guarantee with no time limit on returns so you can shop with confidence. If you are not satisfied with an item you purchased, simply return it along with your original receipt or invoice within 45 days of purchase to receive either a full refund in the form of your original payment or store credit of the purchase price.
Certain exclusions may apply.
In addition, PetSmart also offers a 60-day price guarantee, so if you find the identical item at a lower price within 60 days of purchase, the difference in the price will be refunded to the original form of payment.
For online purchases, the return policy is even more convenient—you can return products in store or through the mail. Simply call up the PetSmart customer service team for instructions and assistance.
Ultimately, PetSmart strives to make returns and exchanges easy and stress-free so customers can have an enjoyable experience when shopping with them.
