Yes, you can generally cancel a shipment once it is shipped, but it depends on the delivery service which is handling the shipment. If you need to cancel a shipment, contact the carrier who is handling the delivery as soon as possible.
The earlier you can contact the carrier, the better your chances of successfully canceling the shipment. The carrier will usually be able to provide more specific instructions regarding how to cancel a shipment.
Some carriers may require you to fill out a cancellation form, while others may allow you to call in and speak to a representative. If you are able to successfully cancel a shipment, the carrier may be able to issue a refund.
In addition, you may still be able to change the delivery address or directions even if you cannot cancel the shipment.
How long do I have to cancel a Mercari order?
Generally, you can cancel an order on Mercari up until the item has been delivered to the buyer. If a buyer indicates that they have received the item but it hasn’t actually been delivered, you can communicate with the buyer during the three-day post-purchase period to find out what happened, and discuss a resolution if needed.
Once the buyer has received or marked the item as received, you will be unable to cancel their order. However, you are able to offer a partial refund, or arrange a return or exchange with the buyer in order to reach a resolution.
You may also contact Mercari customer service for assistance in resolving any issues that arise.
Do I get my money back if I cancel a Mercari order?
Yes, you will generally be able to get your money back if you cancel a Mercari order. This can be done within two hours after placing an order. You will need to contact the seller and ask for a cancellation.
In some cases, the seller may be willing to cancel the order and refund the purchase price. However, if the item has already been shipped, the seller may not be able to cancel the order. In these cases, you may be able to return the item and receive a refund.
According to the Mercari Terms of Service, you have 30 days to return an item and receive a refund, as long as the item is in the same condition as it was when it was shipped.
Can a buyer cancel a sale on Mercari?
Yes, buyers can cancel sales on Mercari. The buyer can cancel orders for any reason before the order has been marked “shipped” on their account by the seller. To cancel a sale, buyers can open their “My Page” from the menu, select “Purchase History” and find the item they want to cancel.
They can then tap “Cancel” and confirm the selection. Refunds will be returned by using the original payment method. Note that if the order has already been shipped, the buyer must contact Mercari customer support to cancel the order and request a refund.
This can be done by opening the Mercari App, tapping “Help & Support” and then submitting an inquiry.
Why do sellers cancel on Mercari?
There can be a variety of reasons why a seller might cancel an order on Mercari. One primary reason a seller might cancel an order is because they don’t have the product listed available. Another reason is if the buyer is difficult to communicate with or has refused to answer messages about the order.
Sellers also might cancel if the buyer has failed to provide pertinent information such as their address or payment information, or if the payment has not been received within an acceptable timeframe.
Sellers might also cancel orders if the item is suddenly damaged, lost, or destroyed in some way before they can send it out. They may also decide to cancel an order if they feel uncomfortable with a particular buyer due to something they may have said or out of a general mistrust of the transaction.
Furthermore, a seller might cancel if the order requires too much effort to fulfill and they feel like they wouldn’t be able to come through with the product or the service that was requested.
Does Mercari automatically refund?
No, Mercari will not automatically refund a purchase. All refunds must be requested, initiated and completed by the buyer and seller either through the Mercari app or website. The refund must be initiated within the allotted time frame found in the “Transaction Details” page of the app.
Buyers can request a refund for up to three days after the purchase by clicking the “Cancel Transaction” button. After selection, the buyer can select to receive a full refund, a partial refund or cancel the transaction.
If the seller agrees to the refund and it is approved, the buyer will receive their money back to their original payment method or in Mercari credits. However, if the seller does not approve the refund or if the buyer does not request the refund within three days of the purchase, the buyer can no longer receive a refund for that transaction.
Do you have to accept returns on Mercari?
Yes, Mercari does allow you to accept returns on any item you list on their platform. However, they strongly recommend that you offer a return policy as a best practice, as buyers feel more comfortable purchasing from a seller who is willing to accept returns.
Your return policy should be clearly stated in the item’s description. Within your policy, you should specify which items are eligible for a return or exchange, the timeline for initiating a return, the timeline for when you will issue the refund, and any associated return or restocking fees.
You should also consider including language stating that buyers should accept responsibility for any return shipping costs. Once a return is initiated, you may either issue a full refund or offer an exchange.
Mercari does not allow a partial refund for items returned in a used condition.
Who pays for returns on Mercari?
Generally, most of the time, the buyer pays for the return shipping on Mercari. This is because it is the buyer’s responsibility to ensure that they are ordering the correct item and that they are happy with the item.
However, in some rare circumstances, the seller may be responsible for the return shipping costs. For example, if the item is not as described or defective when it is received. Some sellers may also allow buyers to return a purchase for a specific amount of time, in which case the seller may be responsible for the return shipping costs.
It is best to contact the seller to inquire about any return policies before buying an item to avoid any surprises.
How long should I wait for Mercari to ship?
For orders placed in the US, Mercari typically processes shipments within 1-2 business days, however, due to COVID-19 and carrier capacities, shipments may take longer than usual. The exact delivery time depends on your shipping choice and the location where you are shipping to.
Typically, the USPS First Class Mail shipping service usually takes one to three days, and FedExGround typically takes 2-5 days. Mercari does not guarantee ship times, and shipping delays may occur that are out of their control.
Can you cancel a Mercari order before it ships?
Yes, you can cancel a Mercari order before it ships. If your order has not been accepted or shipped yet, you will be able to cancel it in the app. To do that, go to the Orders page, select the order you’d like to cancel, and select the Cancel Order option.
If the seller has already accepted your order and it is pending shipment, please contact Mercari directly and they will help you cancel your order. Once an item ships, you will no longer be able to cancel it, so if you’d still like to cancel, it’s best to do that as soon as possible.
If your order has shipped and you’d like to return it, please go to the Orders page, select the order, and select the Return option. Please be aware that you may be subject to a restocking fee for your return.
What happens if I cancel my order on Mercari?
If you cancel your order on Mercari, the seller is not able to receive payment for the item, and the item will be returned to them. Typically, you will be refunded the full purchase price of the item and any applicable taxes, but you may incur a restocking fee depending on what the seller has set for their store policy.
Additionally, you may be subject to Mercari’s cancellation policy, which includes a 5% cancellation fee. If you canceled the order within 7 days of delivery, you may also be subject to other cancellation fees, so it’s important to read through the details before making a decision.
Generally, if you cancel your order, you should expect to receive a refund of the purchase price (minus any cancellation fees) within 7-10 business days.
Does Mercari charge for cancellation?
No, Mercari does not charge for cancellation. However, if you cancel an active listing for a tangible item, it may take up to 24 hours for the item to be removed from the app. Additionally, if you cancel an active listing for a digital good (like an electronic code or ticket), it may take up to 48 hours for the item to be removed from the app.
It is important to note that when you cancel an item, the money you received from the sale will be returned to the buyer in the form of Mercari credits. This means that, even though you aren’t charged a cancellation fee, you may not be able to get the exact amount of money you were originally expecting.
Also, if you have already shipped out an item and then decide to cancel it, the buyer will be refunded in full and you may be charged a restocking fee.
Can I cancel a Mercari offer?
Yes, you can cancel a Mercari offer. To do this, first open the offer, then select the “Cancel Offer” button located on the bottom right. If you made an offer on an item and the seller accepted, you can still cancel your offer within 30 minutes of receiving their acceptance.
Once you have canceled an offer, the seller will be able to re-list the item for sale. After 30 minutes have passed, or if the seller has already shipped the item, you will no longer be able to cancel your offer.
It is important to keep this in mind before making a purchase or an offer for an item on Mercari.
What fees does Mercari charge?
Mercari charges two types of fees: sales fee and listing fee. The sales fee is 10% of the total sale price, including shipping. This fee is charged once the item is sold. The listing fee is a fee of $0.
99 per item listed on the site. This fee is charged when the item is first listed and is not refundable even if the item is not sold. There may also be additional fees charged by Mercari depending on the services used.
For instance, Mercari may charge a fee for priority listing and promoted listings. Mercari may also charge a fee to transfer funds from your Mercari account to your bank account, or vice versa. If you are facing any difficulty and require help from Mercari customer service, there may be a small fee to access their services.
Is it possible to get scammed on Mercari?
Yes, it is possible to get scammed on Mercari. There have been reports of buyers and sellers being scammed due to fraudulent activity. Buyers should take caution when making purchases on Mercari, and sellers should remain aware of any suspicious activity.
Some of the ways buyers and sellers are being scammed includes phony products, fake buyers, fraudulent returns, chargeback fraud, and more. If a deal seems too good to be true, it likely is. Both buyers and sellers should be aware of scams and avoid them when possible.
If a buyer or seller experiences suspicion or has any doubts, they should contact the Mercari support team immediately. Mercari has resources and tools to help protect buyers and sellers, such as the Trust & Safety Center, that can help users navigate the marketplace and make informed decisions.
Does Mercari refund money?
Yes, Mercari does offer refunds in certain cases. They have a 7-day return policy for most items purchased brand new, meaning you can return items within that time frame for a refund. If an item arrives in damaged or defective condition, they will accept returns up to 30 days from the purchase date for a refund.
Additionally, if you received an item that was not as described in the listing, Mercari may accept a return for a refund within 14 days from the delivery date. For all returns, the original shipping cost and return shipping cost will be refunded.
If the return is a result of an error on the buyer’s part, then the buyer is responsible for the original shipping cost, return shipping cost and return processing fee.
What happens if seller doesn’t respond to cancel request Mercari?
If a seller does not respond to a cancel request on Mercari, the buyer can escalate their request directly to Mercari’s customer service team. If a buyer has not received a response from the seller within 48 hours, they can contact Mercari’s customer service team by tapping “Contact Support” in the Help Center.
If the seller has already shipped the item, Mercari will not be able to lift the sale and the buyer will need to contact the seller directly to negotiate the return or exchange via Mercari Messages. Additionally, if the item was not shipped by the seller, Mercari will be able to process a cancellation for the transaction.
The buyer will then need to contact their payment provider to process the refund. Mercari’s customer service representatives are available seven days a week from 9am-6pm PST and any inquiries can be sent to help@mercari. com.
Does Mercari protect buyers?
Yes, Mercari does protect buyers at all times. Purchases made through the app are protected by Mercari’s Buyer Protection Program, which provides buyers with a safe and secure shopping experience. Under the program, Mercari financially guarantees transactions so buyers will always receive the item they ordered or be refunded their payment.
Buyers also have the option to return and exchange their item within 7 days of receiving their purchase. Additionally, Mercari offers buyer protection through its Fairness Guarantee, where they partner with SquareTrade to provide up to 5 million dollars of coverage for certain devices and items.
This means that buyers can purchase big-ticket items with confidence knowing their purchase is financially protected by Mercari in the event of any unexpected issues.
Can you return an item on Mercari if it doesn’t fit?
Yes, you can usually return an item on Mercari if it does not fit. However, the details of the return situation will depend on the seller and their return policy. Therefore, before purchasing an item you should check the seller’s return policy to make sure that you are aware of the terms and conditions related to returns.
Additionally, you should also communicate with the seller to ensure that they are open to returns. If so, then you should make sure to note the seller’s particular return policy such as when and how to ship the return, and whether or not a return fee applies.
Lastly, you should also make sure to keep track of your return transaction in case the seller is unresponsive or uncooperative.
