Yes, Xfinity requires that you return prepaid modems. The prepaid modem must be returned within 14 days of your cancellation request. You can return your modem in-person or by mail. If you choose to return your modem in-person, you must do so before the 14-day return period expires.
You will need to bring the modem, power cord and AC adapter to an Xfinity retail store. If you choose to return the modem by mail, you must include the modem, power cord and AC adapter in the package when you send it.
You are responsible for the costs of packaging and shipping the modem. If you do not return the prepaid modem by the 14-day return period, you will be charged for the full cost of the modem. Therefore, it is important that you return the modem in a timely manner.
What happens if I don’t return Xfinity equipment?
If you choose not to return your Xfinity equipment, you may be charged a non-return fee. This fee is determined by the type of equipment you have and how long it has been since the equipment was installed.
Fees may range depending on the type of equipment and the length of time lapsed between installation and return, but it’s likely you’ll be charged anywhere from $50 to $240. If you’ve already been charged with a non-return fee, you may be able to make a payment arrangement through your account in order to cover the fee amount.
If the equipment is returned, the fee will be credited back to your account. Additionally, if the equipment is not returned, Xfinity may refer your account information to a collection agency, resulting in damage to your credit score.
It’s important to return Xfinity equipment as soon as possible to avoid any late fees or additional charges.
What equipment do I need to return to Xfinity?
You will need to return all Xfinity equipment which includes cable boxes, internet modems, and any additional equipment the technician may have left at the time of installation. Depending on the type of equipment you have, you may need additional materials such as packaging and shipping labeling to safely return the equipment.
If you need to return your cable box, you will need to wrap it securely in a plastic bag to protect the box against any damage or dust accumulations during shipping. You will then need to place the box in a sturdy box with packing material to further protect the equipment during transit.
Lastly, secure the box with tape and attach the return label and the return form included in your return shipment.
If you need to return your internet modem, you will need to first disconnect all cords, cords and cables associated with it. You will then need to wrap the modem in its original box or another similar size box that is appropriate to protect the item during shipment.
Secure the box with packing material and tape, and attach the return label and the return form included in your return shipment.
For more detailed instructions on how to properly return your Xfinity equipment, please reach out to the Xfinity support team for assistance.
Can I use my old Xfinity prepaid modem?
Yes, you can use your old Xfinity prepaid modem with your Xfinity services. Xfinity has a range of different modem types that are compatible with your Xfinity service. All Xfinity prepaid modems must be purchased directly from Xfinity, so if you have an old modem already you may be able to use it with your Xfinity services.
However, it is important to ensure that your modem is compatible with the type of service you are subscribing to. Xfinity provides a compatibility database that you can use to check if your modem is compatible with your service.
If it is not compatible, then you will need to purchase a new Xfinity prepaid modem or rent one from Xfinity.
Can you cancel Xfinity Prepaid internet?
Yes, you can cancel Xfinity Prepaid internet. You will need to contact the Xfinity Prepaid customer service team to cancel your service. You can reach them by phone, on the Xfinity Prepaid website, in an Xfinity store, or by mail.
Before canceling, you should check your Prepaid balance to understand any remaining service time and any international zones that you may have used since your last Prepaid purchase. Additionally, you will need to return any equipment that you received from Xfinity if you received any.
Once your service is canceled, follow the prompts to confirm cancellation and to check on any refund that may be due to you.
Is Xfinity prepaid the same as Xfinity?
No, Xfinity prepaid is not the same as Xfinity. Xfinity prepaid is a service offered by Comcast that enables customers to pay for services in advance and on their own terms. With Xfinity prepaid, customers can choose their own monthly service balance and manage their own payments.
In addition, Xfinity prepaid customers will not be required to sign a long-term contract, are not expected to pay any deposits or installation fees, and can choose to not have a credit check. While customers will not get the same perks that are included with an Xfinity bundle, they will still receive access to many of the Xfinity services, such as Xfinity TV, Internet, and Voice.
How long does Xfinity Prepaid take to activate?
Xfinity Prepaid typically takes 24 to 48 hours to activate after purchase. Activation can take up to 7 days if the card is purchased online. During the activation process, you may need to provide additional documentation, such as a valid photo ID or recent utility bill.
Once you arrive at the activation process, you can usually expect your Xfinity Prepaid services to be active in less than 24 hours. It is important to note, however, that activation times may vary due to unexpected delays due to high demand or technical issues.
If you have any questions or if your Xfinity Prepaid services have not activated within 48 hours, you can reach out to Xfinity Prepaid customer support for assistance. They will be able to let you know when your services will be active and can provide additional troubleshooting if needed.
Is there a fee to cancel Xfinity?
Yes, there is a fee to cancel your Xfinity services. The exact amount of the fee depends on the type of services you are cancelling, how long you have been a customer, and the state or region in which you live.
The fee is usually a sum of the installation or activation fees (or both) that you paid to establish the service, a pro-rated portion of your monthly fees or a combination of the two. In some areas, there may be an additional cancellation fee that is charged on top of the either of these fees.
It’s best to speak to a customer service representative to discuss the exact fees that apply before cancelling your service.
How do I cancel my Comcast Internet without a fee?
If you would like to cancel your Comcast Internet service without incurring a fee, you will need to contact a representative of the company. Depending on the reason for your cancellation, they may be willing to waive the cancellation fee.
To contact a representative, you can either call their customer service line at 1-800-XFINITY (1-800-934-6649) or you can visit their website at www. xfinity. com to chat with a representative. You will need to provide them with some basic information about your account so that they can verify who you are.
After verifying your identity, the representative can work with you to discuss your situation and any additional fees or charges that may be associated with cancelling your Internet service with Comcast.
What happens when I cancel my Xfinity Internet?
If you decide to cancel your Xfinity Internet service, you will need to disconnect all of your equipment from the Xfinity network, including modems, routers, gateways, or other networking devices, and return it to an Xfinity store within 30 days.
Once your service is officially disconnected, you will no longer be able to connect to the Xfinity network and you will no longer have service. It’s important to note that you may still be responsible for any remaining fees or prorated fees for the month in which your service was disconnected.
Additionally, if you are enrolled in an annual or multi-year agreements, you may also be liable for any cancellation fees associated with the agreement. Lastly, during the cancellation process, you may be asked to provide your final payment details so that any remaining balances can be settled.
What is the Xfinity early termination fee?
The Xfinity early termination fee is a charge that customers must pay if they cancel their Xfinity services or bundles before the contract term has expired. The amount of the fee depends on the type of Xfinity service or bundle that the customer has and how many months have passed since the customer agreed to the contract.
Generally, the fee ranges from $60 to $240, depending on the services that were contracted and the length of the contract term.
The exact amount of the early termination fee will be specified in your Xfinity contract, so you should review it to be sure of the fee associated. If you’re unsure of your contract’s exact terms, you should contact Xfinity customer service directly.
It’s important to note that if you qualify for the Autopay and Paperless Billing discount when signing up for the service, the early termination fee will double.
Can I return my Xfinity equipment to any UPS Store?
No, you can’t return your Xfinity equipment to any UPS Store. Xfinity requires that you mail your equipment to the address provided in your equipment return kit using the pre-paid shipping label included with the kit.
You will also need to include the Return Letter included in your return kit inside the box. If you do not have the pre-paid shipping label, you can request a replacement label through the Xfinity Equipment Return website.
You should not remove or deface equipment serial number labels, as they need to be intact in order for equipment to be accepted and recycled. Please note that you may be charged unreturned equipment fees if you fail to return your equipment.
How long does it take to cancel Xfinity Internet service?
Canceling your Xfinity internet service usually takes about 10 to 15 minutes, depending on your exact situation. The cancellation process typically begins with you calling Xfinity customer care to initiate the cancellation.
Customers may also need to make sure that any applicable security deposits, or modem/equipment costs, are settled prior to beginning the cancellation process. After initiating the cancellation, a customer service representative will process the cancellation and confirm the exact effective date of service termination, as well as any cancellation fees that may apply.
After the cancellation is finalized, Xfinity sends a confirmation email with a confirmation number to the email address on file for the account. Once Xfinity confirms the cancellation, the customer can expect that the services will be disconnected on the requested date, but it will be necessary to continue paying for the services until the date of termination.
How much is cancellation for Comcast?
The cost of canceling Comcast service varies depending on your location and specific plan. Depending on your plan, you may be charged an Early Termination Fee (ETF). The ETF is a prorated charge that is calculated by multiplying the number of months remaining on your contract times your monthly service fee.
In some cases, the ETF is waived or reduced if the service is downgraded or cancelled within 30 or 60 days of the activation date. If you do not have a contract, you may be charged a disconnect fee, which generally ranges between $10 and $20.
If you are unsure if you have a contract or ETF associated with your service, you can contact Comcast directly to confirm.
How far in advance do you have to cancel internet?
If you are looking to cancel your internet service, you should contact your internet provider as soon as possible. Different providers have different policies on when and how you can cancel service. Some providers may require a certain amount of advance notice, such as 30 days, while others may allow you to cancel service with no notice at all.
Furthermore, you may be required to pay an early cancellation fee if you terminate service before the end of your contract period. Therefore, it is important to contact your provider and inquire about their cancellation policies so you are aware of any fees or conditions that may apply.
Do I have to cancel internet before switching?
No, you do not have to cancel your old internet service before switching to a different provider. However, it is always recommended that you contact your old provider to make sure that you are no longer under their contract and that there are no financial liabilities or fees associated with canceling the service.
It is also important to ensure that you have received your final bill from the old internet provider and that all payments up until the date of cancellation have been made. Additionally, you should ensure that you are able to transfer your router and any other hardware that was supplied by your old provider as part of the service.
Once all of these steps have been taken, you will be free to switch to a new internet provider.
What are the five steps to cancel Comcast?
1. Contact Comcast Customer Service: The first step in canceling your Comcast services is to call Comcast Customer Service. This can be done by dialing 1-800-COMCAST (266-2278). When you call, provide them with your account information so they can access your account.
2. Explain Your Reasons for Canceling: During the call, make sure to explain your reasons for canceling services. This will help the customer service representative understand your needs and provide the best possible assistance.
3. Confirm Cancellation Policy: Ask the customer service representative about Comcast’s cancellation policy. This will help you understand any fees or obligations attached to canceling services.
4. Schedule Disconnection/Return Equipment: Set a date for disconnection of your services and return of any leased equipment. Make sure you follow the instructions given by the customer service representative for returning equipment.
5. Confirm Cancellation Confirmation: Once you have completed the above steps, ask for a cancellation confirmation number. This will provide you with proof that you have successfully canceled your Comcast services.
