SquareTrade offers affordable warranty plans that let you determine how you want to handle repairs and replacements. When you purchase a SquareTrade repair plan, you can choose to have them repair your item at the service center or have them replace it with an identical or comparable product if repair is not possible due to items no longer being sold or serviced.
Their repair coverage provides service and parts if your item breaks, or you can use their replacement coverage that will ship you a replacement if repair is not possible. Most SquareTrade plans are eligible for both options.
What does a SquareTrade warranty cover?
A SquareTrade warranty covers a variety of repairs and replacements for electronics, appliances, and other items. This includes problems such as display or mechanical failure, and some damage from drops and spills.
With SquareTrade, you’ll be covered for up to the cost of the item and you’ll get unlimited replacements if applicable. The warranty covers parts, materials, service fees and tech support. Additionally you’ll be covered for accidental damage from handling and mechanical failure with no additional fees.
SquareTrade also covers coverage in transit, should your item be damaged while in transit, and world-wide coverage. Lastly, with SquareTrade you will have access to an awards winning customer service team to assist you with whatever you might need.
What is not covered by SquareTrade?
SquareTrade does not cover any losses due to intentional misuse, theft, fraud, natural disasters, any losses due to modification of the product (including modification done by the manufacturer), and any software changes that are not related to physical or mechanical defects.
SquareTrade also does not cover any damage after any expiration date, as well as any damage caused by improper transport or shipping. Furthermore, any repairs or replacements done without the prior consent of SquareTrade are not covered.
Finally, any operating costs, such as those associated with fuel, lubricants or other maintenance materials, and any loss or damage due to currency fluctuations, market or trade conditions, and changing legislation is not covered.
Is SquareTrade owned by Allstate?
No, SquareTrade is not owned by Allstate. SquareTrade is an independent company that provides extended warranties on consumer electronics, appliances, and other items. It was founded in 1999 and merged with another warranty provider, Warrantech, in 2012.
Allstate is an insurance company that provides home, life, auto, and other types of insurance products. Allstate does not own SquareTrade.
Can you buy a SquareTrade warranty after purchase?
Yes, you can buy a SquareTrade warranty after purchase. SquareTrade offers warranties on items purchased through online retailers, such as Amazon, Best Buy and Walmart, as well as through physical retailers.
When buying a new item, customers can opt to purchase a SquareTrade warranty within their check-out experience or afterward. To purchase afterwards, customers will need to log into their SquareTrade account and click on the “Purchases and Plans” button, which will lead them to the “CheckOut Purchase a Plan” page on SquareTrade’s website.
This page contains all the necessary details to purchase the warranty. After purchasing the warranty, SquareTrade will email customers a warranty plan certificate with all the relevant details printed on it.
Customers can also check their warranty details in the “Plans” tab of the purchases page.
Will SquareTrade replace my phone?
No, SquareTrade does not replace phones. SquareTrade is a warranty provider for devices such as computers, laptops, tablets, and phones. The warranty contracts protect valuable items from potential mechanical or electrical malfunctions.
If the device is damaged due to an accident, then SquareTrade will help the customer find a repair shop and even cover the cost of repairs up to the insured amount. However, replacement of phones is not included in the coverage.
If a customer needs a replacement device, they will either need to purchase a new phone or look into a phone insurance plan that includes replacement services.
How long do you have to file a claim with SquareTrade?
In order to file a claim for any product covered under a SquareTrade Warranty, you typically have 30 days from the date of purchase or from the date of the event causing the need for a claim. That being said, the exact timeline for filing a claim may vary depending on the type of product and warranty you purchased.
Once you’ve determined that you need to file a claim, the best way to get the process going is to log into your SquareTrade account, select “File a Claim,” and follow the prompts to submit your claim.
When submitting a claim, you should be prepared to provide any relevant information, including an itemized list of the product you’re filing a claim for, where and when it was purchased, an explanation of why you’re filing a claim and any other relevant information.
If you have any questions or need assistance filing a claim with SquareTrade, you can contact our customer service team by calling 1-877-WARRANTY (1-877-927-7268) or chatting with us online.
How long do SquareTrade claims take?
The amount of time that a SquareTrade claim takes to be completed can vary widely depending on several factors, including the type of product, nature of the claim, and complexity of the repair. For example, a consumer electronics product with a straightforward repair will usually take less time to process than a high-end home appliance where more complex diagnostics and repairs may be necessary.
In general, you should allow at least 14 days from the time you contact SquareTrade to the time your product is repaired or replaced. That said, the process may take longer depending on the repair facility’s turnaround time, the complexity of the repair, the availability of parts and more.
If the repair is extensive, you may be offered a replacement instead.
It’s very important to keep in mind that SquareTrade is bound by its agreements with the manufacturer and service centers to stick to their timelines. If you feel the process is taking too long, you may escalate your inquiry to the customer service team for review.
Is SquareTrade warranty transferable?
Yes, SquareTrade warranty is transferable. When you transfer a SquareTrade warranty, it can be transferred to any individual or organization. In order to transfer a SquareTrade warranty, the previous owner needs to contact a SquareTrade representative to let them know of the transfer and provide the new owner’s contact information.
The transfer process is usually done online, but in some cases, the representative may require additional documentation to be sent in. Once the transfer is complete, the new owner will receive the same warranty coverage as the original owner.
Additionally, SquareTrade also offers the option to purchase an additional warranty to extend the coverage.
