If your Etsy shop has been suspended, the first thing you should do is to log in to your Etsy account and review any notices that may have been issued for Terms of Use violations. These notices will usually explain why your shop has been suspended and what actions you must take to have it reinstated.
Once you have read the notice, determine what action you must take to have your shop reinstated. You may need to clear up outstanding balances or provide additional information to Etsy such as business licenses or product certifications.
Once you have taken the necessary steps and cleared the outstanding issues, you can then contact Etsy’s Seller Support team to request a review of your shop.
In the email to Etsy’s Seller Support team, provide detailed information regarding why your shop has been suspended, how you have addressed the issues that were noted in the notice, and why you believe your shop should be reinstated.
Be sure to provide all relevant documentation that you have collected to back up your request such as evidence of product certification and business licenses.
The Seller Support team will review your request and decide whether to reinstate your shop. It is important to note that the final decision may not be in your favor; if your request is denied, you won’t be able to reapply for reinstatement for 30 days.
In order to prevent further suspension from occurring in the future, take the time to review Etsy’s Terms of Use and guidelines thoroughly. Make sure all of your listings comply with them and are accurately represented.
Additionally, ensure that you are responding to customer inquiries in a timely manner, that orders are packaged and shipped properly, and that your payment terms are up to date. Following these steps should help to prevent any further suspensions of your Etsy shop.
Can you appeal an Etsy suspension?
Yes, you can appeal an Etsy suspension. As stated on Etsy.com, “If you believe your account was suspended in error, you can file an appeal by following these steps:
1. Go to Help > Purchases and reviews > I received a suspension/violation notice
2. Select the category that best fits your issue
3. Provide detailed information about your issue
4. Click “Appeal”
After submitting your appeal, Etsy’s Trust and Safety Team will review your case and contact you with a decision within two business days. Please note that this request process cannot be expedited.
If your appeal is unsuccessful, you will still be able to access other areas of Etsy, such as Purchases and reviews, attempting to resolve open orders, and more. Additionally, you can use the Etsy Contact Form to request assistance with an account suspension.
From there, a member of Etsy’s Trust and Safety Team will help you understand why and how long your suspension will last.
Ultimately, Etsy’s Trust and Safety Team will have the final decision on whether or not to lift a suspension. Please be aware that in some cases, the decision might be to keep the suspension in place or to apply further limits to your account.
How long does it take Etsy to review a suspended account?
The length of time it takes Etsy to review a suspended account can vary widely depending on the complexity of the case. Generally, though, the review process should take no more than five business days.
During this time, the Etsy team will investigate the case and decide on an appropriate course of action. However, the team may need additional information or evidence in order to properly investigate the suspension and make a decision on the case.
If this is the case, the review process may take longer than five business days. Once all the necessary information has been gathered, the Etsy team will be able to review the case and make an informed decision.
Etsy will then notify the seller of the outcome and any further steps that might need to be taken.
Why did I get suspended on Etsy?
It is possible that you have been suspended on Etsy due to a breach of either their guidelines or policies. Etsy has rules and regulations for sellers to follow in order to maintain a safe and secure marketplace for buyers.
When sellers violate these rules, Etsy may take action, including the suspension of selling privileges.
Depending on the severity of the breach of their rules, Etsy may issue a warning or suspend the shop(s) indefinitely. Common infractions from Etsy’s rules include: unauthorized sharing of personal data, copyright infringement, and misrepresenting products or providing false customer service.
As such, it is important to read through and understand Etsy’s Rules of Success and Etsy’s Seller Policy before conducting any transactions.
In order to confirm if you have been suspended on Etsy, you should first check your inbox for a notification of suspension. If none have been received, you can contact Etsy’s Support Team by filling out the inquiry form at the bottom of the help page.
Etsy’s Support Team will review your situation and offer further information and guidance.
Why did my Etsy store get suspended?
There are a variety of reasons why an Etsy store could be suspended. Depending on the reason, it could range from a policy violation to an unresolved payment issue. If a store is found to be violating Etsy’s policies and selling prohibited items, it could be suspended at any time.
If a payment issue isn’t resolved in a timely manner, the store could be suspended. It is also possible for a store to become suspended by mistake.
If your store has been suspended, the best thing to do is contact Etsy’s Support team to find out the exact reason. They should be able to explain in more detail why your store was suspended and what steps you need to take to get it reinstated.
How long is Etsy temporary suspension?
Temporary suspensions on Etsy generally last for 7 days. This can happen if Etsy believes a seller has violated one of the rules of their platform or Terms of Use. During this time, the seller’s account is suspended, which means they can’t list new items or sell any items.
They can, however, still log into their account and respond to customer inquiries and review reviews.
In extreme cases, Etsy may choose to extend the suspension for longer than 7 days. This could happen if the seller does not fulfill their requirements in order to get their account reinstated. For instance, Etsy may require the seller to update their shop policies or item descriptions to comply with Etsy standards.
If the seller does not comply with these new requirements, a suspension could last for up to 30 days, or even longer in certain situations. Sellers should be aware that Etsy reserves the right to extend the suspension period at any time and without prior notice.
How long is Etsy ban?
The duration of an Etsy ban varies depending on the type of violation or infraction. Generally, bans start with a seven-day suspension and range up to permanent suspension or termination of your account.
Etsy reserves the right to terminate any seller’s account, without notice, if they have been found to be in violation of Etsy policies or terms of use. Permanent bans are reserved for the most serious of circumstances – such as fraud, legal violations or repeat violation of policies.
A permanent ban may result in the cancellation of any or all of a seller’s listings, a forfeiture of any fees owed to Etsy and the removal of any funds in a seller’s account.
How many warnings does Etsy give?
Etsy typically uses warnings as a final step before taking enforcement action. The number of warnings that Etsy gives before taking enforced action depends on the specific situation and the severity of the violation.
However, here are some general guidelines that Etsy follows when issuing warnings:
1. First offense: Etsy sends a warning email to the seller with details regarding the policy violation and what needs to be done to rectify the violation.
2. Second offense: If the problem persists, Etsy may reach out to the seller directly with a written warning. This may include a brief explanation of the policy violation and details on what needs to be done to avoid suspension or other enforcement action.
3. Third offense: Etsy will suspend the seller’s account for a set period of time. Depending on the circumstances, Etsy may also require additional information or documentation from the seller before the suspension is lifted.
Overall, Etsy generally issues three warnings for violations before taking a more serious enforcement action. It is important to keep in mind though that specific violations may result in fewer warnings.
You should always review Etsy’s Prohibited Items and Services Policy, Etsy’s Community Policies, and other relevant policy documents before engaging in any activity to avoid potential warnings or enforcement action.
What happens if your Etsy shop is suspended?
If your Etsy shop is suspended, it means your shop and listings have been removed from Etsy, and you will no longer be able to use your Etsy account to buy or sell items. You will not be able to sign into Etsy or use any of the other Etsy services.
Your account, listings, and all associated data will remain suspended until your shop is reinstated. You will receive an email from Etsy Support detailing the reason for the suspension, and what you need to do to appeal the decision or reinstate your shop.
To do so, you will need to log into your Etsy account and follow the onscreen instructions. Depending on the circumstances, this may include providing additional information to verify your identity, filling out a form and/or providing proof of the originality or licensing of your products.
In some cases, Etsy may request supplemental information in order to reinstate your shop, such as evidence that the items you are selling are legal, authentic, or unaltered.
How do I get around Etsy suspension?
If your Etsy account has been suspended, there are several steps you can take to try to get it reinstated.
The first step should be to contact Etsy directly and inquire about the suspension. Make sure to find out the specific reason for the suspension and any steps required to resolve it. Etsy may require you to provide additional information or take certain actions before they can lift the suspension.
If the suspension was caused by an issue related to a specific sale or product, make sure to investigate and address any underlying problems as soon as possible. Make sure to follow all rules and guidelines established by Etsy and ensure that your products and sales fall within their acceptable guidelines.
If the suspension was caused by a payment issue, make sure to take steps to resolve the issue and update any payment information. Contact the payment provider and let them know that you would like to try and resolve any errors or disputes so that you can resume using their services.
Once all issues related to the suspension have been addressed, reach out to Etsy again and let them know that you have taken the appropriate steps and would like to have your account reinstated. Make sure to provide all the requested information and any proof that you have addressed the issues, if requested.
If all else fails, you can try to open a new Etsy account, but remember that all Etsy accounts are tied to an individual and all activity on an existing account could impact the status of any new accounts.
Why is Etsy deactivating my listing?
There can be several reasons why Etsy may deactivate your listing.
First, Etsy reserves the right to deactivate any listings which violate our Terms of Use, including those that fail to meet our guidelines for allowed items. This includes items that are not handcrafted, vintage, supplies and certain other items, as outlined in Etsy’s Prohibited Items policy.
Your listing may have been flagged by Etsy’s review team or removed by our automated systems if it’s not within our guidelines.
Second, your listing might have been removed if someone has complained that it infringes upon their intellectual property rights. Etsy evaluates these complaints in accordance with the Digital Millennium Copyright Act and will promptly remove any allegedly infringing listings.
Third, your listing may have been taken down if it includes prohibited language, such as identifying information or hateful language. Personal information, like seller contact details, must not be included in the listing title or description, as explained in Etsy’s Advertising & Listing policy.
We may also remove listings that appear to be created in order to draw attention away from the actions of another Etsy user.
Finally, Etsy may deactivate listings that include competitive prices, false or misleading information, or have not been updated with fresh, compelling content. Your listing may have been impacted if it includes any of the above.
If you believe that your listing has been deactivated by mistake, you can reach out to Etsy’s support team for help.
What happens if I don’t pay my Etsy bill?
If you don’t pay your Etsy bill, it could have serious consequences. Depending on the amount you owe, your account could be suspended until payment is made. Additionally, failure to pay the bill could lead to additional fees and/or interest being added to the amount owed.
Finally, not paying the Etsy bill could have an impact on your credit and result in negative marks that can harm your overall credit score. Therefore, it is important to take prompt action to ensure that you pay off any Etsy related bills.
Will Etsy reopen my shop?
Unfortunately, Etsy does not often reopen shops once they have been closed. If your shop was closed due to a policy violation or a breach of Etsy’s Terms of Use, they may not reopen it under any circumstances.
If the closure was a result of inactivity or nonpayment of fees, the most you can do is contact the Seller Support team in order to inquire about possibly reopening it. Etsy may look at the circumstances surrounding your shop closure and decide to allow you to reopen it, but this is not something that can be guaranteed.
All shop closures are considered final and no refunds will be provided if the shop is not able to be reopened.
How do I open an Etsy shop after being suspended?
If you have been suspended from Etsy, the good news is that you can reopen your Etsy store if you meet the outlined requirements in Etsy’s Seller Policy and meet the terms of your suspension. First, review the rules and policies outlined in the Etsy Seller Policy, to ensure you understand what is required.
Completing this step will also help you understand why you were suspended in the first place—often Etsy may reinstate a shop provided that the seller commits to meeting the store requirements and to a probation period.
Next, contact Etsy to let them know you’d like to reopen your shop. Include any changes you’ve made to meet the Etsy guidelines, explain why you believe the suspension was unwarranted, and include any other details that may help your cause.
Etsy’s support team will review your request and may request additional information before determining if you can reopen your shop.
Once the request to reopen your shop has been approved, you can create a new shop on Etsy. When setting up your new shop, you’ll want to make sure to review and follow all policies for setting up a shop on Etsy.
Be sure to follow any guidance outlined in the Seller Policy to ensure your shop runs smoothly. Additionally, make sure to keep track of your store performance by monitoring your sales, reviews, and customer feedback on a regular basis.
This will help you stay on top of any issues that may arise and make sure you remain compliant with the Seller Policy.
Is Etsy suspension permanent?
No, Etsy suspensions are typically not permanent. When a seller account is suspended, Etsy’s Seller Performance Team will review the account to determine if the suspension can be reversed and if corrective action is required in order for the account to be reinstated.
Depending on the violation, Etsy may require the seller to satisfy certain conditions in order to have their account reinstated. This may include things like updating policies and information, correcting any mislabeled items, or cleaning up the shop in general.
If the seller satisfies the conditions, their suspension can be reversed and their account can be returned to good standing. If Etsy finds that the seller has not taken corrective action, then the suspension will remain in place and the account will not be reinstated.
Can I still buy on Etsy if my account is suspended?
No, unfortunately if your account has been suspended on Etsy then you will no longer be able to buy items from the site. Depending on the reasons why your account was suspended, the account will remain suspended until the issue is resolved.
If you are unsure as to why your account has been suspended then it is recommended that you contact Etsy Support in order to find out and hopefully be able to resolve the issue.
How do I contact Etsy customer support?
In order to contact Etsy customer support, you can either use the Contact Us form available on the Etsy website or call the customer care phone number.
On the Etsy website, click “Help” at the bottom of the page, then select “Contact Us”. On the Contact Us page, you’ll be able to select a topic that best matches your issue. As you proceed, input your related information as requested and provide detailed information in the provided boxes.
Etsy will then provide you with a few options for following up on your inquiry.
You can also choose to call Etsy’s customer service phone number for help. Their customer service phone number is available in your country of residence. For instance, if you’re located in United States, you can call the number 1-855-845-4684 to get in touch with an Etsy customer support representative.
In addition, you can also reach out to an Etsy customer service representative on their Twitter or Facebook page.
Lastly, if you wish to receive a response or direct follow-up from Etsy, you can post a message on the Etsy forums. There you can connect with other Etsy members, as well as Etsy representatives, to get help with your issues.
What happens if Etsy closes your shop?
If Etsy closes your shop, you may receive an email or message explaining why and informing you of what to do next. Generally, shops are only closed if they fail to comply with Etsy’s policies or terms of use.
This can include anything from failing to pay Etsy fees to plagiarizing designs or displaying content that is hateful or offensive.
If your shop is closed, you will be notified quickly and may be able to appeal the decision. If your appeal is accepted, you can reopen your shop with specific modifications according to Etsy’s requirements.
However, if your appeal is rejected, your shop will remain closed and you will no longer be able to use Etsy to sell items.
If your shop is closed, it’s important to remember that you still own the listings and content associated with it. You can repost copies of your listings elsewhere, although you will have to have remove any copyrighted or trademarked material.
Additionally, you are still responsible for any outstanding fees to Etsy (e. g. listing fees or payment processing fees).
Finally, if your shop is closed, you can use the “Contact Support” button to contact Etsy’s customer support team and request a copy of all your shop data. This includes all data associated with your shop such as Your Shop Feedback, Conversations and reviews, Custom orders, Orders, shop settings, among other things.
How Do I Live chat with Etsy support?
Live chat with Etsy support is available on their Contact Us page. From the Etsy homepage, navigate to the Help page, located at the bottom right of your screen. On that page, scroll to the bottom of the page and click on Contact Us.
You can then choose to chat with a representative directly, or you can select one of the other options such as email or phone. If you select to live chat, you can then type in your question and request an agent to chat with you.
The chat interface will allow you to directly communicate with an agent and they can help you with any questions or issues you have.
Why is my Etsy account locked?
Your Etsy account may be locked for several different reasons. If you logged on to your Etsy account and received an error message or a notification that your the account is locked, it is likely that Etsy detected suspicious activity on the account and took preventative measures to protect your account.
Some of the potential causes for your Etsy account being locked would include, but are not limited to, suspicious login activity, failure to complete—or fulfill—orders, unpaid taxes, violations of Etsy’s selling policies, or selling prohibited items.
To unlock your account, you will need to contact Etsy directly via telephone or email. They will then determine what caused your account to be locked, and provide you with further instructions on how to unlock it and prevent similar issues in the future.
