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How do you contact the Tennessee Lottery?

The Tennessee Lottery is the official lottery organization for the state of Tennessee. It was established in 2003 to provide funding for college scholarships and after-school programs in the state. If you want to contact the Tennessee Lottery for any reason, there are a few different ways to do so.

By Phone

The easiest way to contact the Tennessee Lottery is by phone. They have a toll-free customer service line that you can call: 1-877-786-7529. This number is manned during normal business hours (Monday-Friday, 8am-4:30pm Central Time) by customer service representatives who can answer questions about Lottery games, prizes, retailer procedures, and more. If you have a general inquiry or issue to discuss, calling is often the quickest method.

By Email

You can also email the Tennessee Lottery at [email protected]. This email address goes to their customer service department, who will respond to your inquiry during normal business hours. Email is better for asking detailed questions or if you need to include screenshots or documentation regarding your issue or question.

By Online Contact Form

The Tennessee Lottery website has an online contact form you can use to get in touch. To find it, go to and click on “Contact Us” in the site footer. This will bring up a form where you can choose your topic of inquiry (general questions, player comments, second chance drawings, etc), provide your name and contact information, and describe your question or issue in detail. This is useful if you want to be sure your entire message gets through or if you want an emailed record of your inquiry.

By Mail

You can send physical mail to the Tennessee Lottery headquarters at the following address:

Tennessee Education Lottery Corporation
26 Century Blvd, Suite 200
Nashville, TN 37214

Keep in mind mail can take several days to arrive and receive a response, so phone or email is faster. But the postal service can be used if you want to send tickets, claims, or other physical materials.

In Person

The Tennessee Lottery is headquartered in Nashville, TN. You can visit the office during business hours (8am-4:30pm Central Time, Monday-Friday) to speak to someone about lottery concerns at:

Tennessee Education Lottery Corporation

26 Century Blvd, Suite 200
Nashville, TN 37214

This should only be done if you are in the area and have an issue that is difficult to resolve by other contact methods.

Social Media

The Tennessee Lottery is active on both Facebook and Twitter. You can try sending them a direct message on either platform with your inquiry and they will try to get back to you. However, phone, email, and the contact form are better options if you have a specific issue to resolve.

Prize Claims

To claim a major Tennessee Lottery prize over $600, you will need to visit one of their regional claim centers in person. This includes prizes from draw games like Powerball and Mega Millions. You can find the list of claim centers and their hours here:

Retailer Support

If you are a Tennessee Lottery retailer and need support, there are specialized contacts for you:

The retailer hotline and email are manned Monday-Friday during business hours to help with any lottery-related issues at your retail location.

Reporting Suspicious Activity

If you want to report any suspicious, inappropriate, or illegal lottery-related activities, you can contact the Tennessee Lottery security division. This division investigates infractions involving:

  • Retailer fraud
  • Employee misconduct
  • Ticket theft
  • Forgery of tickets
  • Underage gambling
  • Crimes involving theft or destruction of Lottery property

To report security concerns, email [email protected] or call 615-324-6535. Your report will be confidential and discretion will be used during any investigation.

Player Information Requests

Due to privacy laws, the Tennessee Lottery cannot disclose personal information about players over the phone or by email. If you need certain player data for an official purpose, you must fill out a Player Information Request Form available at:

Law enforcement and other approved agencies can fill out this form to request player information for investigations, audits, court cases, and other authorized uses.

Public Records Requests

As a state agency, the Tennessee Lottery is subject to public records laws. If you want to request access to Tennessee Lottery records, you can contact their public records coordinator:

Public Records Coordinator
Tennessee Education Lottery Corporation
26 Century Blvd, Suite 200
Nashville, TN 37214
Phone: 615-324-6533
Email: [email protected]

There are procedures in place for requesting and receiving different types of public Tennessee Lottery records.

Media Inquiries

Members of the media should contact the Tennessee Lottery’s public information office with any questions or interview requests:

Media Relations
Tennessee Education Lottery Corporation
26 Century Blvd, Suite 200
Nashville, TN 37214

Phone: 615-324-6531
Email: [email protected]

The media team can provide information, interviews, statistics, graphics, and other resources for news stories about the Lottery.

Employment Opportunities

If you are interested in working for the Tennessee Lottery, open positions are posted on the state’s human resources jobs board at:

You can search and apply for jobs directly through this website. Questions about job postings can be directed to the human resources office:

HR Department

Tennessee Education Lottery Corporation
26 Century Blvd, Suite 200
Nashville, TN 37214
Phone: 615-324-6533

Email: [email protected]


The Tennessee Lottery offers several ways to get in contact based on your specific inquiry or issue. For general questions and customer service needs, calling their toll-free hotline at 1-877-786-7529 is the fastest option. You can also email [email protected] or use the contact form on their website. For other specialized inquiries like retailer support, security issues, public records requests or media relations, consult the appropriate contact information listed above.

The bottom line is the Tennessee Lottery aims to be accessible to players, retailers, and the general public. Their customer service team is available during business hours by phone and email to answer questions or concerns. They also provide ways to formally submit data requests, report issues, check on job openings, and more. So do not hesitate to reach out to them if any lottery-related needs arise.

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Frequently Asked Questions

What are the Tennessee Lottery’s business hours for customer service?

The Tennessee Lottery customer service department is available by phone and email Monday-Friday, 8am-4:30pm Central Time. This excludes state holidays.

What methods can be used to contact the Tennessee Lottery?

You can contact the Tennessee Lottery by phone, email, online contact form, mail, social media, and in person at their Nashville headquarters. Different methods are better for specific inquiries.

How long does it take the Tennessee Lottery to respond to emails?

During normal business hours, the Tennessee Lottery aims to respond to emails within 24 hours. Allow additional time on weekends, holidays, and during high volume claim periods.

Can Tennessee Lottery winners remain anonymous?

No, Tennessee state law requires the Lottery to publicize and release the names/photos of jackpot prize winners. Anonymity is not allowed even if requested.

Where are Tennessee Lottery claim centers located?

Major prize claims over $600 must be made in person at Lottery claim centers in Nashville, Knoxville, Chattanooga and Memphis. See the website for exact addresses.

How long are Tennessee Lottery tickets valid after the drawing?

Draw game tickets expire 180 days after the draw date. Scratch-off tickets expire 90 days after the announced end of that game.

Can I submit a public records request for Tennessee Lottery information?

Yes, the lottery is subject to public records laws. Formal requests can be submitted to their public records coordinator by phone, email or mail.

Who do I contact about possibly fraudulent lottery activities?

To report retailer fraud, ticket theft, employee misconduct or other shady behavior, contact the Tennessee Lottery security division at [email protected] or 615-324-6535.

How do I apply for a job opening at the Tennessee Lottery?

Open positions are posted on the Tennessee state jobs board. You can search and apply online. Contact HR at [email protected] with any job-related questions.

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Ways to Contact the Tennessee Lottery

Method Contact Information Best Used For
Phone 1-877-786-7529 (toll-free) General questions and customer service during business hours
Email [email protected] Detailed questions and inquiries that need documentation
Online Form Leaving a formal record of your inquiry with all details
Mail Tennessee Lottery Corporation
26 Century Blvd, Suite 200
Nashville, TN 37214
Sending physical documents like ticket claims or public records requests
Social Media Facebook, Twitter Quick questions and public interaction
In Person HQ Address Above Discussing complex issues if you are in the Nashville area

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Tennessee Lottery Regional Claim Centers

Claim Center Address Hours
Nashville 26 Century Blvd, Suite 200
Nashville, TN 37214
Monday-Friday: 8am-4:30pm
Knoxville PO Box 13010
Knoxville, TN 37913
Monday-Friday: 8:30am-5pm
Chattanooga State Office Building
540 McCallie Ave, Suite 648
Chattanooga, TN 37402
Monday-Friday: 8am-4:30pm
Memphis 3175 Lenox Park Blvd, Suite 343
Memphis, TN 38115
Monday-Friday: 8am-4:30pm

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How to Contact Specific Tennessee Lottery Departments

Department Phone Email
Customer Service 1-877-786-7529 [email protected]
Retailer Support 1-844-415-7358 [email protected]
Security Division 615-324-6535 [email protected]
Public Records 615-324-6533 [email protected]
Media Relations 615-324-6531 [email protected]
Human Resources 615-324-6533 [email protected]

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Tips for Contacting the Tennessee Lottery

  • Call customer service at 1-877-786-7529 for fastest response during business hours
  • Check their website first for answers to common questions
  • Email [email protected] for detailed or confidential inquiries
  • Use online form to leave record of your question or issue
  • Know required docs/info before calling about prizes, requests, etc
  • Allow extra response time outside business hours and on holidays
  • Be concise but thorough when explaining your situation
  • Make note of who you spoke with and date if calling
  • Save any claim tickets or reference numbers provided
  • Follow-up by phone if you don’t receive timely email reply

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