Bose provides a limited warranty that covers defects in materials and workmanship for a period of one year from the date of purchase for most of its headphones. This limited warranty does not cover accidental damage, such as dropping the headphones, or misuse or abuse.
If you need repair service, Bose may provide replacement parts and labor free of charge.
In addition to this limited one-year warranty, Bose offers an Extended Limited Warranty through their Headsets Protection Plan. This Extended Limited Warranty covers defects in materials and workmanship as well as accidental damage, including drops and mishandling, from the date of purchase until two years after you have purchased the headphones.
The Extended Limited Warranty is offered for a fee and is only available for Bose headphones with the word “Pro” in the product name. The coverage and terms of the Extended Limited Warranty will be specified in the Headset Protection Plan document you will receive if you choose to purchase the plan.
What does the Bose warranty cover?
Bose offers different warranty coverage options depending on the product. Generally, products come with a limited 1-year warranty covering manufacturer defects. Some products, however, may also include additional limited warranty coverage for up to 2 years from the original date of purchase, or an extended limited warranty.
The Bose limited warranty covers any defects in material or workmanship. This includes any repairs or replacements needed due to failure to perform as originally intended. Warranties may also be provided in certain situations due to unintentional damage, wear and tear or battery replacement, or if a product needs to be recalibrated.
In the event of a warranty claim, Bose may, at its discretion, repair or replace the product. If Bose is unable to repair or replace the product, it may refund the purchase price, less shipping, handling and taxes.
In order to make a warranty claim, customers will need to present the original proof of purchase and provide a detailed written description of the defect or malfunction. The product in question must be shipped in its original packaging and must include all accessories, instructions and labels.
Bose also offers certain warranties specific to certain products such as headphones and speakers, SoundTouch products, Wave products, and SoundTouch systems. For more information on a specific product’s warranty and how to make a warranty claim, customers should consult the product’s manual or contact Bose directly for assistance.
Do all Bose products have a lifetime warranty?
No, not all Bose products have a lifetime warranty. The exact coverage of each product varies by country and region, and can also depend on the purchase channel. For example, Bose products purchased directly through Bose come with a limited warranty of one, two, five or even more years, depending on the product.
Most newer Bose products come with a limited two-year warranty. In the US, Bose products are also covered by a 45-day money-back guarantee. Additionally, select Bose products come with a lifetime limited warranty, although this is not standard for all products.
To determine the exact warranty coverage for a particular Bose product, you should refer to the product manual, visit the Bose website or contact Bose customer service.
Do you need receipt for Bose warranty?
Yes, in order to receive your Bose warranty you will need to provide your original product receipt as proof of purchase. The receipt should include the original purchase information including the product name, purchase price, date of purchase and retailer.
If you have purchased your product from a Bose authorized dealer, the receipt should include the dealer stamp or signature, as well as their contact information. It may also include your name and email address that is associated with your Bose account.
If you have lost your receipt, you should contact the store or dealer where you purchased the product to obtain a copy of the original receipt. You can also visit the Bose website for more information about warranties and warranty service centers.
How long does Bose take to replace?
Bose typically responds to replacement requests within 24-48 hours. Once they receive your request, they will review it and get back to you with information about the next steps in the process.
In some cases, this may mean mailing in a defective product for repairs or sending out a replacement. It can also involve ordering a new product if the original product has been discontinued or is out of stock.
Depending on the information Bose has in its system, the process can take a few days to several weeks; however, Bose will typically communicate with you throughout the process so you have an up-to-date status.
Why is Bose closing stores?
Bose is closing stores in order to better align their operations with their current strategy and focus on direct-to-consumer online sales. Bose recently identified that the majority of their sales occur in the digital space, so they have decided to make investments and shift their focus there in order to better meet the needs of their customers.
This shift in strategy is expected to provide significant cost savings and efficiencies, allowing Bose to offer their products at competitive prices and to better serve their customers with improved online tools and experiences.
Additionally, Bose is also focusing on their research and-development initiatives and investments, which are expected to lead to the development of more globally advanced and innovative audio products.
In an effort to reinvest in these areas, Bose announced in 2019 that they would reduce their retail presence by about 120 stores across the United States, Europe, Japan, Australia, and New Zealand. Bose also plans to partner with smaller stores and dealers globally to deliver their award-winning products and experiences with excellence.
Is Amazon a Bose authorized dealer?
Yes, Amazon is an authorized dealer of Bose products. Bose has been working with Amazon since 2014. Customers are able to purchase a wide variety of Bose products, including headphones, speakers, and wearable technology.
Bose also provides Amazon customers with specialized support, such as information on product compatibility and extended warranty protection. Additionally, Amazon customers can rely on Bose’s global service network to assist them with product setup, troubleshooting, and repairs.
Bose products are also eligible for Amazon Prime benefits such as free shipping, and the option to return or exchange items. Therefore, Amazon is an excellent choice for those looking to purchase Bose products.
What is Bose replacement policy?
Bose’s Replacement Policy is designed to provide our customers with the best possible service. If a product is damaged or defective it may be eligible for a replacement.
Replacement product or parts may be shipped to you at no charge. Generally replacements are shipped within one business day of our receipt of your authorized return. Please note that it may take up to 5-7 business days for delivery.
To set up a replacement, you will need your original proof of purchase, product serial number, and contact information. This can all be provided via a valid order number, receipt, invoice, or serial number.
If you return a product to Bose, you may receive a refund or an exchange. If your replacement product or part is shipped to you at no charge, you will not be credited for the original shipping cost. All products must be returned in the original packaging, with all parts, accessories, and documentation.
If your product is still under the manufacturer’s warranty, it may be eligible for a free replacement. In such case, please contact our customer service team at 1-800-999-8117 to obtain a Return Materials Authorization (RMA) number before sending your product back to us.
Thank you for choosing Bose. We hope that this answers your question. For additional assistance please feel free to contact us.
How long is the warranty for Bose headphones?
Bose offers different warranty coverage on its headphones, depending on the specific product that you purchased. The standard coverage for most headphone products, including wireless, noise cancelling, and wired models, is one year of coverage from the date of purchase.
This gives you access to technical support and repairs if any defects arise during use that are covered by a manufacturer’s warranty. Some higher-end products, such as the Bose QuietComfort and SoundLink series, come with two-year warranty coverage from the date of purchase.
If you purchased a set of Bose on-ear headphones from the SIE2 or SIE2i sport headphones series, they come with a 90-day limited warranty from the date of purchase. Lastly, if you purchased headphones through a reseller (such as a retail store) instead of directly from Bose.
com, the warranty period is usually one year and requires that you register your product with Bose through the website.
Does Bose have a customer service number?
Yes, Bose does have a customer service number. The number is 1-800-367-4008, and you can contact Bose by phone 24 hours a day, 7 days a week. You can also reach out to Bose via their website at bose.
com under the support section. Additionally, you can use the contact section on their website to reach out to Bose with product or order inquiry questions. Ultimately, Bose provides fast, efficient assistance no matter what way you contact them.
Does Bose warranty cover water damage?
No, Bose’s standard warranty does not cover water damage. While their products typically have a high level of water resistance, their warranty does not cover any accidental damage from water. However, if you want additional protection from water damage, you can purchase their Bose Care Extended Warranty for select products.
This extended warranty gives you two years of protection from water damage, as well as other accidents, like drops and spills.
Can I check a Bose serial number?
Yes, you can check a Bose serial number. Bose maintains a website for customer support that enables you to check your product’s serial number. By accessing the website, you will be prompted to enter the serial number of the product you wish to check.
After you enter the serial number, the website will provide you with the corresponding information, such as model number, date of manufacture, and warranty information. It is important to note that the serial number must have seven digits or characters in order for it to be valid.
Additionally, the serial number cannot be accessed for all products as some products don’t have a serial number associated with them. In such cases, you may need to contact Bose directly in order to obtain activate warranty and other product-related information.
How do I find my Bose Manufacture date?
If you would like to find the manufacture date of your Bose product, the first step is to locate the serial number. Depending on the product, the serial number can typically be found on the product itself or the sleeve of the product’s packaging.
Once you have the serial number, you can use the Bose Product Registration website to determine the manufacture date of your product.
To use the product registration website, go to the Bose website, then click on the ‘Register Your Product’ link. Enter your serial number into the box, then click ‘Check’. Once entered, the website will display the product name, date of manufacture and other relevant information.
If you are still unable to find the manufacturing date, you can contact Bose Customer Service for further assistance.
Where do I find my Bose model number?
In order to find the model number of your Bose product, you will need to locate the product label. This label is typically located on the back or bottom of the product and may contain additional information such as the serial number and date of manufacture.
Your Bose product model number is typically located near the top of the label and starts with a series of numbers and letters that have been assigned to your product. For example, you may see “Model: QC35 II” on the label.
If you are unable to locate the Bose product label or have a product that is not easily accessible, you can also try using the product’s serial number to search for the model number on the Bose website.
How can I tell if my Bose is genuine?
First, look for the Bose logos to be printed in the correct font and size. Second, look for labels and tags with the Bose registered trademark symbol. Third, look for the serial number to be clearly visible and located on the product or in the packaging.
Fourth, Bose products come with a warranty card and registration card, you should check to make sure these are included and are branded with the Bose logo. Lastly, you should purchase your Bose product from an authorized retailer to ensure it is genuine.
How can you tell the difference between Bose QC35 and QC35 II?
The key differences between the Bose QC35 and QC35 II are found in their features. The original QC35 model has a wired connection option, while the QC35 II does not. The QC35 II model also has noise-cancellation that can be adjusted to eleven levels, while the original model has only two levels of noise-cancellation.
Additionally, the QC35 II has a Google Assistant button and an Action button, which allow you to access voice-based services such as Google Maps and music streaming. The QC35 II also has an improved and more comfortable headband design, while the original version has a more rigid design.
Finally, the QC35 II is slightly heavier than the QC35, weighing in at 8.5 ounces compared to 8.3 ounces.
How do I know what model of Bose Wave radio I have?
If you are unsure which model of Bose Wave Radio you have, there are a few ways to identify it. First, you can look on the back of the radio for a model number. This number usually starts with “AW,” and it will have either 5 or 6 digits following the letters.
The Bose website also has a helpful tool that can be used to identify the radio model. You will need to enter the serial number of your radio, which is located on the bottom of the unit. If you are still unsure of the model you have, you can contact the Bose customer service team who should be able to help you identify the model.
Do Bose earbuds have a serial number?
Yes, Bose earbuds do have a serial number. Each pair of Bose earbuds has its own unique serial number. This can be found printed on the outside of the packaging and on a small white label on the inside of the product itself.
To locate the serial number on the earbuds, locate the open port and look into it. You will find the number printed on the product itself. Additionally, all Bose earbuds come with a one-year limited warranty, which is outlined in full on the Bose website.
The serial number is needed for warranty claims and other product inquiries, so make sure you have it handy, if needed.
