Generally, Instacart will issue a refund for cancelled orders within 1-2 business days from the time of cancellation. The exact time frame may vary though, as refunds may take up to 10 business days to process.
Refunds for cancelled orders will be credited to the payment method used to place the original order. If a credit card was used to place the order, the refund will be refunded to the same credit card.
If a debit card was used, the refund will be credited to the same debit card. Refunds for orders paid with an Instacart Gift Card will be credited to a new Instacart Gift Card.
Can you cancel Instacart after accepting order?
Yes, it is possible to cancel an order with Instacart after it has been accepted. There are a couple of ways to do this. First, if you realize you don’t need the items you selected, the fastest way is to select “Cancel” on the Accept Order page.
Once you select this option and confirm, your order will be canceled.
If you’ve already accepted an order and need to cancel it further down the line, click on the Order Details page and select “Contact Us” in the top right corner of the page. You will be connected to a customer service representative who can help you cancel the order.
If the cancellation is approved, you will receive a refund of your order total within 24 hours.
Keep in mind, that some orders may have already gone to the store to be picked and can become a little more complicated to cancel. Instacart will do their best to accommodate you in such a situation and try to work with the store in question to cancel the order.
It is also important to note that Instacart Express orders are subject to a non-refundable monthly or annual membership fee. If you choose to cancel before the end of your billing period, you will not receive a refund for the membership.
However, please also note that you may apply toward Express membership credits toward your Instacart orders even after you cancel your Express membership.
What happens when an Instacart order is Cancelled?
When an Instacart order is cancelled, the process for refunding the order and managing the cancellation depends on the order’s payment method. If the order was paid for by credit, debit or a prepaid card, the amount charged to that card is refunded to the original card.
This usually occurs within 3-5 business days, however, the length of time may vary depending on the card issuer.
If an order was paid with cash, then the full amount of the order is refunded to the shopper’s Instacart account, in the form of a virtual gift card. This process usually occurs within an hour of receipt and acceptance of the cancellation.
No matter which method is used to place the order, an order cancellation can be requested at any time before the order has been accepted by the shopper. Once the order is accepted, shoppers are encouraged to contact Customer Service for assistance.
If an order is placed and the Shopper is unable to fulfill the order, Instacart may cancel and refund the order automatically. Refunds for automatically cancelled orders will go back to the payment method used for the order.
Can I cancel Instacart and get a refund?
Yes, you can cancel your Instacart subscription and receive a refund. To do so, log into your Instacart account and go to the membership subscription page. From there, you can cancel your subscription and receive a full refund.
Note that the refund may take up to five business days to process. If you’d like to switch to a different subscription plan before canceling, you’ll need to wait until after your current subscription plan expires before switching to a new plan with a different cost.
Why did Instacart charge me $100?
It is possible that Instacart charged you $100 for a variety of reasons. One possibility is that the cost of your order was above the $100 threshold, making it eligible for an additional delivery or service fee.
It may also be that an additional fee or surcharge was added to the order, such as a fuel surcharge, delivery fee, or room service fee. If you are using a payment method that has an associated fee, it could be that the fee was incorporated into the $100 charge.
You can double check your order details or reach out to the customer service team to confirm the exact reason for the $100 charge.
Do Instacart shoppers get penalized for mistakes?
Yes, Instacart shoppers can be penalized for mistakes. For example, if an Instacart shopper is late to deliver an order, they may be subject to penalties such as reduced or delayed payments. There may also be penalties for incorrect item selections, quality issues with items, and for unacceptable customer service or communication.
Some other potential penalties include deductions from their pay for items that are not returned or that are returned after the return window has closed, or if they cancel orders or have too many re-dos.
It is important for Instacart shoppers to pay close attention to their orders and provide accurate service in order to avoid any penalties.
How do I cancel my Instacart service fee?
Unfortunately, Instacart doesn’t currently offer a way to cancel your service fee. The service fee is charged to cover their operational costs, and while they understand that it’s not always convenient, they don’t offer any other way around it.
The only way to avoid this fee is to add more items to your order so that the minimum order total is met. Orders which are $35 or more are exempt from the service fee, so if you add enough items to your cart, the fee will be waived.
Unfortunately, if your order doesn’t meet the minimum order total, you cannot avoid the service fee.
How long does Instacart hold your money?
Instacart holds your money for 14 days before releasing it to you. After completing a delivery, you will find the estimated pay for that delivery on your Activity page. Generally, Instacart pays out in batches twice a week, on Tuesday and Friday.
During the 14-day hold period, your estimated pay will say “pending” and the money will remain in your Instacart account until the hold period ends. Once the 14-day hold is over, the money will be released to you and will be available for Cash Out when you select that option.
If you need to access the money sooner, you can request an expedited payment and Instacart will deduct a 3% fee from your total earnings to get the funds to you faster.
What is Instacart cancellation policy?
Instacart’s cancellation policy states that if you cancel an order before the store starts to shop it, you’ll be refunded the full amount you paid for the order. If you cancel your order after the store starts to shop it, you may be refunded for only some of your order.
If the store has not begun to shop by the standard shopping cutoff time for your area, you may be able to cancel your order up to two hours before the store’s shopping cutoff time.
If you cancel an order outside of the two-hour window, you’ll still be able to make a substitution on your order. If the store has already started shopping your order, the substitution must be of equal or lesser value.
Instacart’s policy also allows you to cancel an order while the shopper is in-store shopping it or after they have made an Attempt to Deliver (ATD). In these cases, you may receive a partial refund but it will vary depending on the circumstances.
With any cancellation, a cancellation fee may apply if the store has already started shopping and packaging your items. This fee can range between $10 and $20.
Lastly, if the store makes an attempt to deliver the order, you’ll be charged for the items in your order, the entire delivery fee, and a cancellation fee. However, if the shopper is unable to deliver your order, Instacart will refund the items in your order, the delivery fee, and the cancellation fee.
Does cancellation rate affect batches?
Yes, cancellation rate can affect batches. Cancellations can create a disruption in the supply chain, causing a batch to be delayed, misplaced or incomplete. Depending on the product and its business model, a batch may consist of one item or several items from different sources and locations.
Cancellations can affect the availability of those items, which can cause further problems with supply chain efficiency. For example, if a supplier of one of the items in the batch is unable to fulfill their order, that could cause delays for the entire batch.
Similarly, if a customer cancels their order for an item in the batch, that item would no longer be available. In both cases, the batch is affected and its completion may be delayed. Ultimately, cancellations can result in reduced customer satisfaction, as customers may be forced to wait longer for delivery or may receive incomplete orders.
It is important to ensure that customer service processes are effective in order to mitigate the impact of cancellations and keep batches running smoothly.
Can I get a refund from Instacart?
Yes, you can get a refund from Instacart. In order to request a refund, you’ll need to submit a refund request within 30 days of your order’s delivery. Once your request is received, an Instacart customer experience specialist will review your request and respond to you within 48 hours.
To submit a refund request:
1. Log into your Instacart account and select “Help” from the navigation bar.
2. Select “Request a refund”
3. Select the order that you’d like to get a refund for
4. Fill in the necessary details and explain why you’d like a refund
5. Submit the form
Keep in mind that not all refunds are eligible depending on the store’s policies, and if your request is approved, you’ll typically receive a refund within 5-7 business days. If you have any questions regarding your refund or would like further assistance, please contact Instacart’s customer service team.
What if Instacart can’t find a shopper?
If Instacart can’t find a shopper for an order, the customer will be contacted and asked to either reschedule or cancel the order. If the customer chooses to reschedule, Instacart will re-attempt to find a shopper who can fulfill the order at the desired time.
If the customer chooses to cancel the order, they will receive a full refund. Instacart may also offer an additional credit towards a future order, depending on the availability and proximity of other shoppers.
If Instacart cannot find a shopper to fulfill the order, they will make sure to communicate the situation to the customer as soon as possible in order to mitigate the inconvenience to their experience.
Instacart’s customer service team stands ready to assist customers with any questions or concerns regarding their order.
Why Instacart prices are higher?
Instacart prices are typically slightly higher than in-store prices because Instacart charges retailers a service fee for each order. This fee is then factored into the prices customers pay for their Instacart purchases.
Additionally, many of the items offered through Instacart come from stores that focus on high-quality foods and products, which will also have higher prices. Finally, Instacart charges delivery and service fees to cover operational costs such as driver and shopper expenses, technology, insurance, and compliance with laws and regulations.
All of these factors are considered when evaluating Instacart product pricing, making the cost slightly higher than in-store prices.
What happens if you cancel Instacart early?
If you cancel your Instacart membership early, you may be responsible for any associated cancellation fees or charges. Additionally, you will no longer have access to the discounts and other benefits that come with having a membership.
Any items your shopper has already picked up or is in the process of picking up for you will still be charged even if you cancel your Instacart membership. Once your membership is cancelled, you will no longer be able to place orders using Instacart.
You will have to create a new Instacart account, if you wish to use the service in the future.
What happens if Instacart customers don’t respond?
If Instacart customers don’t respond to a request, Instacart will attempt to contact them through email and text messages. If they still don’t respond, the customer will be taken off the job and Instacart will assign a new shopper as soon as possible.
If a customer does not accept an order within a reasonable period of time, or if Instacart is unable to contact them, Instacart may decide to cancel the order. If an order is cancelled due to lack of customer response, Instacart may provide a service credit to the customer to make up for any inconvenience caused by the cancellation.
