AliExpress offers a Purchase Protection period of 15 days for all orders placed on the platform. This means that if you are not satisfied with your purchase or if you receive a product with a fault, you can raise a dispute with the seller and claim a refund or replacement within 15 days of receiving the item.
In addition, you may also be eligible for AliExpress Buyer Protection, which offers an additional 45 days of protection on top of the standard 15-day period, giving buyers up to 60 days of purchase protection in total.
AliExpress Buyer Protection covers a wide range of scenarios, such as not receiving your item, receiving a different item than what was described, and receiving an item that is materially different from the photographs shown by the seller.
What happens when buyer protection runs out AliExpress?
When buyer protection runs out on AliExpress, buyers may no longer be protected against items that are not as described or that have not been delivered and are unable to be resolved through AliExpress’ dispute resolution process.
Once buyer protection has expired, the buyer cannot open any new disputes, escalate any existing disputes or contact the seller or AliExpress Customer Support for help. That being said, AliExpress has a listing of eligible items with buyer protection that lasts up to 90 days and can in some cases be extended up to 180 days in some cases.
Buyers should take into consideration the timeframe of buyer protection, so as to ensure they are protected fully when making an AliExpress purchase. If an issue does arise after buyer protection has ended and cannot be resolved through the dispute process, buyers should still check any warranty coverage that may be offered on the item, if applicable.
Can I open dispute after purchase protection?
Yes, you can open a dispute after purchase protection. Depending on the platform you used to make your purchase, the process for opening a dispute may differ. Generally, when you purchased an item, you will receive an email or text message with a purchase confirmation.
This typically includes all necessary information, such as the payment method and transaction details. From there, the platform should provide information on how to open a dispute.
For example, if you made your purchase using PayPal, all you must do is open a dispute from the PayPal Resolution Center. To do this, you can select the transaction you would like to dispute and tell the platform why you believe the item is defective or not as described, and follow the instructions to complete the process.
If you purchased on eBay, you may need to contact the seller first and explain what your issues are.
Make sure to read the terms and conditions of the platform before you open a dispute, as each one may have different policies and rules. In addition, it also helps to keep all the records and proof of purchase before you initiate a dispute.
Can you get a refund from AliExpress?
Yes, AliExpress offers buyers the ability to get a refund if their orders do not meet their expectations. Depending on the condition of the item and AliExpress’ return policy, refunds are typically issued within 15-60 days after the return request is approved.
The refund process begins when the buyer files an official request with AliExpress to return the item. The buyer should provide details on the reason they want to return the item and provide proof of purchase.
After the request is submitted, AliExpress reviews the request and determines if it can be approved or not.
If the request is approved, the buyer is responsible for sending back the item to the seller. They must package and send the item in the same condition as when they received it. They should also include a completed return slip from AliExpress with the package.
After the seller receives the package, they will issue a refund to the buyer.
In some cases, buyers may be eligible for a partial refund instead of a full refund. This depends on the condition of the item and other factors. Therefore, it’s important to read and understand AliExpress’ return policy before submitting a return request.
How good is AliExpress buyer protection?
AliExpress buyer protection is designed to protect buyers in case of any disputes or issues with the purchased product. AliExpress covers all buyers with different levels of protection depending upon their transaction amount, payment method, and final dispute resolution outcome.
Buyers can be eligible to receive up to 100% of their payment amount or the original product in the case of a dispute. Any disputes within 15 days can be filed with AliExpress and mediations will be conducted by the dispute resolution team.
The dispute resolution process has various levels of review and investigation to resolve the dispute and help both parties to reach a resolution.
In addition, AliExpress buyers can take advantage of convenient payment options, secured payment methods, refunds and returns, and a 180-day Buyer Protection period, depending on the purchase amount.
Overall, AliExpress buyer protection is a reliable and trustworthy method to protect buyers from any situations like defective products, wrong delivery, frauds, or non-payment. It is a great way for buyers to shop with confidence knowing that AliExpress is looking after them and has measures in place to protect them.
How do you win a dispute on AliExpress?
Winning a dispute on AliExpress requires proactive communication with the seller. It is best to start by clearly and politely expressing your concerns to the seller, as this may resolve the issue. If the seller does not respond, then try submitting an application for a refund or a replacement item through AliExpress.
This can be done through the “Open Dispute” feature on the product page. You will likely be asked to provide details of the dispute, such as the order number, order date, item description, pictures, and any other evidence you may have.
Then you will be asked to submit a formal dispute request. It’s important to take the time to explain your issue in as much detail as possible so that it can be assessed fairly by AliExpress. If the dispute is approved, AliExpress will then process the refund or order for a replacement item.
How long does AliExpress take to refund money?
Typically, refunds processed through AliExpress take 7-10 business days to be credited back to original method of payment. However, this timeframe can fluctuate depending on the payment type and seller, as well as the payment processor that they use.
For example, it may take longer to process refunds to certain types of international cards. Additionally, sellers may have their own policies regarding refunds which can affect the amount of time to issue a refund.
If a dispute against a seller is open, refunds usually take a few business days to be processed after the dispute is closed.
Generally speaking, it is in the best interest of sellers to issue a refund as soon as possible. Customers may contact the seller directly using the messaging system on AliExpress to follow up if no refund is received within the expected timeframe.
It is also recommended to check the Local Buyer Protection policy for more information about accepted payment methods and refunds.
How long does it take to receive a refund from AliExpress?
The time frame for receiving a refund from AliExpress typically depends on the payment method used, as well as the refund processing period of the payment provider. Generally, if you paid with AliPay, you will receive your refund within 5-15 working days.
If you paid with a credit or debit card, it may take 7-20 working days for the refund to be processed. Additionally, some banks may take longer to process the refund, so please check with your bank to find out the exact timeline for your refund.
If there is a problem with the payment or if the item is not being shipped, AliExpress may also need more time to resolve this issue before the refund is issued.
What happens when AliExpress seller doesn’t ship item?
When an AliExpress seller doesn’t ship an item, there are a few different options available. The first step is to contact the seller directly in order to try to resolve the issue. The seller may be able to offer a solution such as shipping the item or providing a refund.
Another option available is to open a dispute through the AliExpress Resolution Center. This is a system set up by AliExpress that allows buyers and sellers to resolve issues they are unable to resolve on their own.
Once a dispute is opened, the seller and buyer will have a certain amount of time, like 15 days, to work out a solution. If no solution is found in that time frame, then the buyer can choose to escalate the dispute to AliExpress, and AliExpress will step in to help.
Finally, if all else fails, then the buyer can always contact their payment provider such as PayPal or their credit card company for assistance. These companies may be able to provide a refund or help to get an item sent.
How do I find my Judgement details on AliExpress?
If you would like to find your Judgment details on AliExpress, you can do so by accessing your account page. After signing in to your account, you can go to your order history and then click on the order number in question.
Under the order details, you will find a heading labeled Judgement and there you will have access to the details of any Judgement associated with that order. If for any reason you are still unable to find your Judgement details on AliExpress, you can reach out to the AliExpress customer service team for further assistance.
What to do if a seller refuses to refund on AliExpress?
If a seller refuses to provide you with a refund, the best course of action is to reach out to AliExpress directly and ask for their help. You can submit a dispute in the AliExpress dispute center. From there, AliExpress will step in and handle the situation on your behalf.
When submitting a dispute, be sure to provide videos, photos, or any other documentation that will show evidence of the seller’s unwillingness to refund your purchase. Once AliExpress has received your dispute request, they will analyse the information that you provided and determine a resolution.
If you’re still unable to get a refund after submitting a dispute, it’s a good idea to reach out to your bank or payment provider, who can help mediate the situation and cancel the payment. Additionally, you can write a review on AliExpress about the seller so that other customers are aware of the seller’s behaviour and can hopefully avoid having the same experience.
What happens if I open dispute on AliExpress?
If you choose to open a dispute on AliExpress, it’s important to understand the process and what may happen. First, AliExpress will review your dispute and attempt to mediate and provide a solution. If no solution is available, you, as the buyer, can choose to either accept the seller’s resolution or escalate the dispute to AliExpress’ Buyer Protection Program.
If your dispute is escalated, AliExpress will review the order history, including messages sent between you and the seller, to assess if the dispute should be settled in your favor. If they find in favor of you, they will ask that the seller send you a full refund.
If the seller refuses to cooperate or no resolution can be found, AliExpress will issue you a full refund based on their Buyer Protection Program.
It’s important to note that AliExpress Buyer Protection Program will only cover orders paid through AliExpress Payment, so other payment methods such as PayPal, Western Union and bank transfer are not covered.
There may also be scenarios, such as an increase in prices or out of stock items, in which AliExpress cannot resolve the dispute and will not provide a refund. Additionally, if the order has already been delivered to you, a replacement or a partial refund request may not be granted.
What does Dispute finished mean on AliExpress?
Dispute finished on AliExpress means that a dispute or complaint that a customer has filed has been resolved. Disputes or complaints can be filed by customers who have encountered issues such as items not received or items not as described when ordering through AliExpress.
Once a dispute is completed, the customer and the seller will be notified of either a mutually agreed upon solution or a final result by AliExpress. If a final result is determined by AliExpress, then the dispute is considered “finished”, meaning that resolution to the issue has been achieved.
Is AliExpress money back guarantee?
Yes, AliExpress offers a money back guarantee for orders purchased on their website. If you’re not satisfied with your purchase for any reason, you can request a refund within 15 days of delivery. Additionally, you have up to 180 days to open a dispute regarding the transaction.
This money back guarantee is designed to ensure that customers are fully satisfied with their purchase and that the overall buying experience is a positive one.
Is AliExpress safe?
Yes, AliExpress is generally safe to use. It is the world’s largest online marketplace, serving countries in North and South America, Europe, and Asia. They have a wide variety of products from phone accessories to beauty products.
They also offer secured online payment methods, meaning all transactions are encrypted and kept secure. They do have strict rules for sellers that are strictly enforced in order to protect customers.
They also have a “Buyer Protection” program which helps protects customers from items that are not as described, late deliveries, or if the item doesn’t arrive at all. The customer service team is always willing to help customers resolve any issues and disputes that may arise.
All in all, AliExpress is generally a safe and secure shopping experience.
What is the safest way to pay on AliExpress?
The safest way to pay on AliExpress is to use an approved payment method, such as one of the following: PayPal, Mastercard, Visa, American Express, Discover, Wire Transfer, WebMoney, and Western Union.
Other accepted methods may be subject to additional verification requirements, such as Alipay, so it’s best to check before making a payment.
To minimize any potential risk, make sure never to enter your full card details directly on the AliExpress website. If you use PayPal, the website will prompt you to log in to your PayPal account and will then transfer your payment securely.
If you use a debit or credit card, AliExpress will redirect you to the provider to enter your card details and complete the payment, ensuring that your information is transmitted securely.
It’s also important to always double-check that the URL of any website you are entering your payment details on is secured with ‘https’, as this indicates that communications between your computer and the websites are encrypted.
Similarly, make sure that the merchant’s website has the padlock symbol in the URL line. If this is not present, it is best to leave the site and continue your purchase through a safe and secure website.
Why is AliExpress cheaper than Amazon?
First and foremost, AliExpress is not a brand but more of a marketplace for third-party sellers. This means that there is more competition between sellers, leading to a reduction in prices. Additionally, AliExpress is based in China, and the cost of production is usually significantly lower in China than it is in the United States or Europe.
For example, materials often cost less in China, and labor is often cheaper as well, further reducing costs. Furthermore, AliExpress offers numerous discounts and deals, which allows products to be sold at even lower prices.
Finally, because AliExpress has no middleman, the cost of products is also significantly reduced. All of these factors combine to create AliExpress prices that are generally lower than Amazon.
Why is AliExpress shipping so slow?
AliExpress shipping can be slow for a variety of reasons. One of the primary reasons is that many of the products being shipped from AliExpress originate in China, which is significantly further away from many of its customers than domestic sellers may be.
Another reason is that many of the products shipped from AliExpress are shipped via standard, non-expedited mail, which often takes longer than expedited shipping. Additionally, the sheer number of customers ordering from AliExpress may overwhelm the company’s ability to ship products on time.
Custom delays and problems such as items going missing or being injured can also lead to slow shipping times. Finally, if products must pass through customs and not be cleared, this can lead to even longer waiting times.
